1st Advantage Federal Credit Union Broad Rock Blvd, Richmond, Virginia

1st Advantage Federal Credit Union Reviews

3.6 stars based on 18 reviews

Featured Comments:

• A

  Antonio Rtonzo

  5.0

  Excellent staff, Excellent customer skills as well as the appearance of the of the bank is very inviting. I recommend this credit union to everyone I know

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  Response from the owner

  Hi Antonio, we are happy to hear you had a great experience! We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• L

  Linda Ward

  5.0

  Ms. Wilson, responses were quick and professional working with myself and fiancé.

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  Response from the owner

  Hi Linda, we are happy to hear you had a great experience at our with Ms. Wilson. We strive to always deliver a great customer service experience. Thank you for your continued membership. – 1st Advantage

• P

  Pamela Whitehead

  1.0

  November 24, 2021 my Credit Card was compromised and had to be replaced after waiting 2 weeks I had to go through a lot to find out why. The young lady that answered was very nice and was trying to help me when another lady interjected and said she would help me because the other NICE young lady was in training. I was inquiring about my card and why I was being charge a replacement fee for a card that was compromised and not lost. To make a long story short , I felt like I was getting the run around and the call ended in disgust and disappointment. this bothered me sooo much I called back on 12/14/21 to get a understanding as to why I was being charged, The lady listened to me and politely told me I was wrong and was not entitled to the credit, but would refer me to the credit department. The fee was credited back to my acct the same day. So that meant either she doesn't know her job or she lied. Once again it was eating at me and i was bothered by the conversation, so I call Mrs. AMY STACHURA whom I've know since I opened my acct in 1989 with 1st Advantage Federal Credit Union and is the reason I am still a MEMBER. Mrs. Stachura never waivered and has set the bar high for the other employees, she SHOWED me early on and EACH and EVERY TIME I have interacted with her how I am supposed to be talked to and treated as a MEMBER!!! Mrs. Stachura I am giving you the 5 Stars not the employee I spoke with.

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  Response from the owner

  Hi Pamela, we appreciate your feedback and apologize for your recent experience and we have given this feedback to the appropriate managers. Thank you also for your kind words about Mrs. Stachura, she's a great asset to the Credit Union. We have also shared your kind words with her. – 1st Advantage

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