1st MidAmerica Credit Union E Bethalto Dr, Bethalto, Illinois

1st MidAmerica Credit Union Reviews

2.5 stars based on 22 reviews

Featured Comments:

• J

  Jill Adam

  5.0

  Switched from Regions, and so happy I did. The customer service is miles better. You talk to local people (usually I get the same rep!) and don’t get switched around between random people for an hour every time you call. Additionally, they have so many locations locally and the interest rates on checking and savings accounts is so much better.

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  Response from the owner

  Thanks for sharing your experience! We are always happy to hear about our members receiving great service.

• C

  Charles Wiegand

  1.0

  When this was Olin Credit Union, the services were excellent and the customer interactions outstanding! As is often the case, they became bigger, changed their name and everything has gone steadily downhill ever since. I watched the same thing happen to Scott Credit Union. Once these banks start thinking they're highly important to the community, they concurrently start acting like you're not at all important. Way too big for their britches. I'd steer clear and look for a financial institution that at least acts like they care for your business.

• K

  Kristyn Brown

  1.0

  I will just go ahead and echo the complaints that others have posted here as of late. I contacted FMACU in May about my car payment. My finances changed and I inquired about lowing payments and paying over a longer period of time. I have never had a pleasant experience with anyone on the phone from this organization and I have had MANY phone calls because this issue never seems to get resolved. Every single person I’ve talked to has been short with me and acts like I’m wasting their time. Banking and loans are complicated for laypersons but FMACU doesn’t seem to care that not everyone knows what their doing when if comes to finances. Totally unwilling to help. 4 months later nothing has changed.

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