1st United Credit Union Gibraltar Dr, Pleasanton, California

1st United Credit Union Reviews

2.3 stars based on 30 reviews

Featured Comments:

• a

  alcodino

  5.0

  They treat everyone the same irregardless of how much money you may have!

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  Response from the owner

  Thank you for the kind words. Our wish is for all our members to achieve good financial health.

• H

  HUNGERART GALLERY

  1.0

  Absolutely the worst financial institution I have ever dealt with. First of all, try calling them and I will guarantee you that you will wait longer than 35-45 mins. I have been on hold for one hour and fifteen minutes before. If you have an issue with an account, they transfer you multiple times so that you get fed up and hang up. Never will I bank with this institution again!

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  Response from the owner

  We strive to provide the very best service and regret to hear that we didn't meet these standards for you. We'd like to escalate your feedback to our leadership so we can identify opportunities for improvement. Would you mind emailing us at [email protected], reference this review, and provide the full name on your account.

• D

  Dwight Hopson

  1.0

  I have a loan thru 1st united which was the 1st mistake. The website is always down. When i call in the customer service is rude. All i want to do is pay my loan and they make it impossible! Ive never had to deal with a company or bank that did not want to take customers money. Stay away for buisness with 1st united credit union. I DO NOT RECOMMEND!

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  Response from the owner

  Thank you for contacting us Mr. Hopson. We understand your frustration and would like to assist you further in gaining access to your account. Please watch for a private message from us via Yelp.

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