360 Credit Consulting Zang St, Broomfield, Colorado

360 Credit Consulting Reviews

4.2 stars based on 195 reviews

Featured Comments:

• C

  Claudia Moton

  4.0

  Update: Brittany Maes reached out to me to resolve all my issues and actually answered my question that I have been asking for 6 months now. Brittany listened, was very easy to talk to and overall AMAZING! If you need to speak with upper management I would highly recommend speaking with ONLY her. Other staff I would highly recommend that have been helpful the times I spoke with them were: Jessica Vasquez, Desiree Allen, and Kacee Gillen.

• C

  Claudia Moton

  2.0

  My husband has been a member since 4/2021. First 9 months in the program everything was amazing and saw results fast! Communication was amazing, my reviews were scheduled on time and all my questions were answered with no issues. I enrolled in the program on 9/2021 and seen little to no results. The real issues started on 1/2022. I email any letters or emails from collection agencies, or CBs like I was told. Anything dealing with credit I was informed to call the company for advice which I do and apparently that is a problem. I am always being told something different. It got to the point where I started writing things down along with names. When asking questions, I do not always get a response or call back. Then when I mention this, I am told we did call or this and that but there's no voicemails, missed calls or emails regarding this issue. I DO NOT HAVE A BLOCK either they love saying that! When I ask was my email received or notes on my account regarding something I always hear no I don't see it. These are the same issues I saw before enrolling but I ignored all the negative reviews and moved forward with this company. Now the reviews are higher after we were told to go and review the agents for a chance to win a gas GC so you need to dig deeper to find the honest reviews not the recent ones. If I knew the answers, if I knew the steps they were taking, if I knew how to handle some issues trust and believe I would not reach out to bother the agents. As a paying customer and coming from customer service/medical background I know people can be annoying as hell and ask the same questions, but your job is to answer the customers questions to the point that they understand you. Make sure both parties are on the same page and not turn it back on the customers making it sound like there's a miscommunication in their questions like I was told. I really wish they would pull my phone call to see what I am talking about and maybe this will help the company keep clients and improve their customer services skills For new clients WRITE EVERYTHING DOWN! Get every single person name you speak with and the dates. Trust me you will thank me down the road.

• J

  John H

  5.0

  Brittany Maes was wonderful in helping with my credit issues. I highly recommend using her.

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