5Point Credit Union US Nederland, Texas

5Point Credit Union Reviews

3.1 stars based on 24 reviews

Featured Comments:

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  Ann Marie LaBarge

  5.0

  Big shout out to LeKiesha and the loan officers. I came in to get pre approved for a vehicle. As an independent contractor who just started their career and earns cash it wasn’t the easiest to show proof of income. They gave me a chance and now I can get the vehicle I wanted. They worked hard to get me approved and with a great rate. Thank you guys for helping me and trusting me.

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  Response from the owner

  So happy to hear we were able to help you! Thank you for taking the time to leave a review and for choosing 5Point. You belong here!

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  Melissa Naymick

  1.0

  SO OVER 5 POINT CREDIT UNION. changing banks. Customer service is unprofessional AND so is the manager. The manager couldn't help about this ongoing issue with our checks lately in pending status making our bills bounce. They are telling me they dont see pending checks? We see see pending.funny when the check post last time as I get of the phone with them and after they fee us to death. It's been clock work over 4years paid same day. Now they tell me they going to change when we get paid what day etc. This time I have screenshots and conversations .Careless and heartless people. They have a dont care attitude that rubbed me the wrong way.

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  Response from the owner

  While we can’t comment on specific member circumstances on a public forum, please know we’re always disappointed when our policies and practices don’t align with our member expectations. Often, federal and state regulations direct these policies. Thank you for allowing us the opportunity to serve you though we were not able to do so to your satisfaction. If you’d like to discuss your situation with someone from our management team, please give email us at [email protected].

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  Peggy Hagger

  5.0

  Ms. Dalleshia Grogan is awesome. She helped me change my password, set me up so I can pay my car loan online, and is very patient. What impressed me the most she knew the banking side and IPhone side. I’m grateful. Go see her.

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  Response from the owner

  Thank you so much for taking the time to leave a review. We are thrilled to hear you are happy with the service you've received! We strive to not only meet, but exceed our member expectations. We always love hearing when we've done so. Have a great day, and thank you for choosing 5Point for your financial needs. You Belong Here.

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