Access Community Credit Union Bell St, Amarillo, Texas

Access Community Credit Union Reviews

3.9 stars based on 14 reviews

Featured Comments:

• B

  Brady and Tawn Burress

  5.0

  STORMIE at the Bell branch is AMAZING…..GREAT SERVICE!!! So helpful!!! Thank you Stormie!!

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  Response from the owner

  We do love Stormie. Thank you for letting us Know Brady and Tawn!

• m

  matthewgonzales18

  1.0

  This has to be the worst bank I’ve ever had to deal with. I’ve been with them for more than 3 years now. Me and my wife have a checking and a savings here. Both of us have direct deposits going into our accounts. We regularly have our cards locked. Not for going out of town or for security purposes, but for reasons that are unclear to them. Please tell me how upset you would be to go buy dinner or to go pick up groceries for your family, and then your card be declined. How embarrassing. Leaving my family with no funds until we get to speak to them on the next business day. This place is a joke. I’m switch our accounts tomorrow.

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  Response from the owner

  Matthew, We apologize that you have been unhappy with your account service. Our system allows us to e=see exactly why cards are declined. We would be happy to discuss this further with you at your earliest convenience. Please call member services at 806-353-9999.

• O

  Olivia Moore

  1.0

  we use this bank for savings only. And the service this last visit was AWFUL. I went to open my daughter a savings account for her grades. While there, the First Lady on the right “Member service lead” tells me..oh and if we don’t get an updated ID for you were going to have a hold on your account… (I didn’t have my new ID on me, and it’ was valid when we opened the account and just recently expired in February) I said “what’s the reason for the hold?” She responded with “oh it’s just to make sure you update it” … man what a bad taste this credit union has put in my mouth. TALK ABOUT HORRIBLE CUSTOMER SERVICE!!! Mind you I’ve been back to the bank with the updated ID MULTIPLE TIMES!! They should have gotten the copy then. We will definitely be back to take our money and account else where! It’d be different if it was “oh because of security reasons..” but instead she said just to make sure I bring it. Is that even legal? To have a hold on my account just because my ID EXPIRED. What a*% holes they were. This visit. Ugh. Goodbye ACCESS.Hello education…

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  Response from the owner

  Thank you so much for the feedback. We apologize that your visit to the credit union wasn’t what you expected. The member service representative should have gone into more detail about why the hold would have been placed on the account. The reason we require an updated and valid ID is actually for security purposes and not just to make sure the ID is current. The hold would have been placed to ensure we get the current ID after we had opened the account with the expired identification. The USA Patriot ACT of 2001 requires the credit union to obtain and maintain records of information used to verify identity at the account opening process. Moving forward we will do a better job of thoroughly explaining that process to help avoid any confusion.

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