Achieva Credit Union Bee Ridge Rd, Sarasota, Florida

Achieva Credit Union Reviews

4.4 stars based on 16 reviews

Featured Comments:

• N

  Neil McStravick

  5.0

  Upon a few friends suggestions I went here to open an account Yesterday. The reason was that they have car loans at under 2% on the low end. My friends have taken advantage of this and they're very happy with their service so far. My lease is almost up and this will save me a lot of money verses purchasing the car from the dealer. Angel helped me open my account and he was very pleasant and helpful. I would recommend this Bank.

• s

  stephen shrewsbury

  5.0

  I have never received more personal service, but at the utmost professional level, than at Achieva Credit Union. The interesting part of this business, is that the treatment you receive is exactly the same at each branch. The word for their level of service is fantastic!!. I believe this starts at the top of each location from the managers, and onto the employees. The online banking is hands down the easiest format, but extremely secure. I have to say this started with one of the best managers I have ever encountered in my business life. The manager at the Bee Ridge location in Sarasota who goes by Elizabeth or Liz causes you to want to have a reason to go into the credit union, just so you can witness and feel the caring attitude this professional woman displays. I personally don't have millions but she has always treats me as though I do. Liz or Elizabeth I want to thank you for delivering such great service. I also know that you can't provide that without a great staff to support you and the Achieva values. I will always continue to promote your company and it's services wherever I go.

• L

  Lucia Gabriela

  1.0

  I have been a customer for years. Past managers and employees have been significantly cordial and respectful, especially my Latino/Hispanic friends. Unfortunately, today, I walked into the bank and experienced the most disturbing experience with the branch manager. Today, while I was in the middle of a second transaction with a teller, the Branch Manager, Liz, came out of her office to tell me that ”you are required to wear a mask” when I was wearing a face shield because I am pregnant and I can not breathe with a mask. I have been banking in this bank wearing a face shield for months since it opened its doors to the public due to the pandemic. I have never been told all these past months that my face shield was not accepted. I have never received an email from the bank notifying customers that face shields or other types of face coverings were not allowed. If I knew, I would have been using the drive-through, even for complex transactions. Last week the same manager came out of the woods to tell me to lower my face shield as soon I stepped into the bank - I was just putting on for God's sake. There were no polite greetings, no welcoming, no courtesy from her; she came at me with a domineering and controlling nasty attitude that left a bad taste in my mouth. That day she welcomed the face shield, but not today?? Today, when she told me that ”masks are required,” I replied that ”I am wearing a face shield” - I mentioned that my partner and I have been in the bank multiple times with face shields and never had an issue. During our discussion, Liz kept saying that bank policies are ”mask required” -- at one point, she confessed that her concern was my ”particles” being in her space - remember she came out at me, I was not in her area at all! And the irony is that during her argument, one of her bank representatives have her mask down to her neck while helping another customer, until we pointed it out! Where is her concern for her colleague’s particles??? I mentioned that many employees and even customers have had their masks down their nose or not wearing them correctly all these months; I never saw her coming out of her office to address those clients - so why picking on me twice in a row? I kept questioning her mask logic because she kept pointing out that customers must wear masks that ”look like” the one on the decal picture. After all, many people have walked into the bank with different types and looks of cloth face coverings that don't look even close to the image she kept basing her argument on. Still, she wasn't giving those customers a hard time all these months! Her argument didn't show congruence with what have been allowed. I invited her to print out signs to let people know that face shields and any other type of face coverings are not allowed into the bank unless they look like the masks that are in their decal displays. Liz even called the police; the deputy was kind and respectful; he was even confused and admitted (outside the bank) that ”masks required” sings welcome face shields across Sarasota. He never have been called for an issue like this before. But the manager, Liz, has said it was their bank policy, and that as a private institution, they can do whatever they want. I respect business policies. Today I felt disrespected and picked on and even discriminated by this manager - I question if she picked on me because I am a Latina who let her know last time that her approach was not acceptable - she even denies what happened last time ”I don't remember, I see thousands of people” - I don't buy it! Remember, my face shield was accepted las week but not this week because my ”breathing particles” concerned her when she was in her office until she came out at me! My petition to the bank is for them to clarify their policies and if they want clients to wear masks that look like the one in the picture - to let us know by displaying what face coverings are accepted and which one are not. Don't treat clients this way; no one deserves to be treated with a nasty domineering attitude.

More reviews (13)