Acopia Home Loans Arlington Ave, Fayetteville, North Carolina

Acopia Home Loans Reviews

4.1 stars based on 10 reviews

Featured Comments:

• C

  Christina Donnan

  5.0

  Sam and the Acopia team made buying my new home effortless! It was by far the best and easiest home buying experience I’ve ever had. I highly recommend Sam when buying your new home!!!!

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  Response from the owner

  Thank you for your kind words and 5-star review, Christina! We are so happy you had a wonderful experience and think Sam is pretty great too! :) Welcome home!

• J

  Joel Figueroa

  2.0

  This is a 2 star review because I am fair, and while angry, I did get into my home and close. That however wasn't my issue. My issue is solely with the customer service I endured going through this company. I had David Fowler as a lender, who was referred to me by a trusted friend, and whom the friend now regrets ever sending me that way in the first place. He starts off by answering questions politely and friendly, and once you get into signing paperwork to begin the lending process is when he began to stop being helpful. I asked him for a document at the beginning of the process SEVEN times, seven times in which he assured me he would get it to me and I never saw that paperwork. The paperwork wasn't the biggest deal as it wasn't make or break for the deal, especially because I trusted him at this point, but soon after the communication fell short. When asked for updates and to keep communication between us alive, he was condescending and would continuously tell me how long he'd been doing this (over 40 years) and telling me how much money I was borrowing, as if I was not aware of the quantity of money that goes into purchasing a home. I was a first time home buyer, and the service I was supposed to receive was that in which the buyer was looked after and that everything was ensured by the lender to go smoothly (i.e. documents signed on time, double checking said documents for errors, ensuring things ran smoothly, etc.) I did not and do not feel taken care of. Communication was my biggest complaint, as when asked for updates, he would complain to me that he was being pestered by the buying agent, selling agent, and the people waiting on him to ensure that things went well so all the pieces of the puzzle could fall into place, and instead of communicating with me and keeping me in the loop, he stopped talking to me. Things needed to be brought to the table for closing kept changing from this to this to this without warning, and when asked to explain, i was met with condescending tones once more. I understand things change, and that's unfortunate, but what I don't appreciate is the lack of responsibility and respect that he showed by not including me in those changes and being courteous enough to tell me without me having to call him less than 24 hours before closing and finding out the amount needed to bring to closing the next day went up by 3x the original amount that he had told me. David did not message me the day of closing, and did not show up either. In fact I have not heard from him in over a month at this point, and I complained to his branch manager who admitted that I received terrible service.

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  Response from the owner

  Thank you for bringing this to our attention, Joel. We strive to always deliver an unprecedented level of service to every client and apologize that it seems we fell well short in your situation. We have brought in the area RVP to help find resolution to the issues you have shared. I believe someone has reached out, but please feel free to contact our corporate offices directly to discuss any of this in more detail or receive any documentation you still lack: (888) 859-5537. Again, please accept our deepest apologies. And congratulations on your new home - that is definitely an achievement to take pride in!

• K

  Kevin Smith

  5.0

  Best company to process your refinance! I wouldn't choose any other company. If you decide to refinance in the Fayetteville area, ask for Sam Henrickson. He will not disappoint!

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  Response from the owner

  Thank you, Kevin, we appreciate it!

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