Advance Financial - Corporate Office Nashville, Tennessee

Advance Financial - Corporate Office Reviews

1.9 stars based on 35 reviews

Featured Comments:

• J

  Josalyn Richardson

  5.0

  PHILESE!! Awesome!! Thanks so much for your positive energy. I wish I could call and talk to you all the time. You made this easy and painless. Please continue to let your light shine. Keep up the good work. Kudos and You deserve a raise!!

• g

  gina gentil

  2.0

  Very greatful for these reviews. Good looking out to all the majority of theae reviews.

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  Response from the owner

  Thank you so much for the 5-star review! We love being able to help our customers.

• C

  C Pledger

  1.0

  On 12/8 I read my contract and followed the given directions for revocation of ACH/EFT permissions and sent it to the requested email stated in the contract. On 12/13 my account was debited via ACH for my payment. The contract only requires a 3 day advance notice which was provided. After reading their email reply, I noticed that they tried to start the 3 days from the date that actually opened the email but their contact language doesn’t allow for that. On 12/13 I called in and the man I spoke with claimed to have never gotten a revocation and said the email address the contract instructed clients to send revocations to is ignored by the company and I should have just sent it elsewhere. Oddly enough, their email on 12/9 stated to guarantee that no payment would be taken to call them. I prefer to do EVERYTHING in writing when dealing with written legal contacts. I feel that this has all been a ploy to duck and dodge their own contracts and federal banking laws. They had a valid ACH/EFT revocation in their required email in the proper window of time and ignored it with the intention of withdrawing another payment. I have reported them to every government agency I can find and will continue to do so until they refund the illegal payment they took from my account.

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  Response from the owner

  Hello. So sorry to just now be responding to your review. No excuse, just an apology. Also, so sorry you had this experience. We'd love to be able to discuss this further with you. Would you please send us your full name, phone number and a good time to call to [email protected] and a member of our leadership team will get back with you ASAP. Thank you for the feedback.

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