Advance Financial Federal Credit Union Alder St, East Chicago, Indiana

Advance Financial Federal Credit Union Reviews

2.0 stars based on 18 reviews

Featured Comments:

• C

  C.S. Stone

  4.0

  I have a car loan with them. Great rates. I do wish I could pay my note online tho...

  ---

  Response from the owner

  C.S. it is our pleasure to provide wonderful members like yourself with great rates and great service! We are always looking for ways to improve those services and will take your suggestion into consideration. Thank you for choosing AFFCU! We do have an online payment option available via external transfer. If you would like to set this up or get more information, please give our Electronic Services department a call at 219-392-3900, option 4. We'll be more than happy to help you get started.

• J

  Jas adores you

  1.0

  HORRIBLE!!!!!!!!!!!! The rudest people I ever had to deal with wish they had a corporates number!! The lady I spoke to on the phone was so rude and hung up on me, I wish I could give ZERO STARS!!!

  ---

  Response from the owner

  Hello Jas, We are so sorry to hear about the service you experienced with one of our staff members. We strive to deliver extraordinary service to each of our members through all of our communication channels. Please contact me at 219.392.3946 or email at [email protected] to discuss what took place and what we can do to make things right. Thank you.

• L

  Lakeyia Harris

  1.0

  I have never experienced this type of service in a professional establishment. Rude! Cold! Unconcerned! Lady in the Middle both! Is unhappy with her life!!!!!! Period

  ---

  Response from the owner

  Hello Lakeyia, We are so sorry for the experience you had at our East Chicago office. Member service is a top priority at our credit union and we want to make things right. Please contact me at [email protected] to discuss what took place and how we can help. Thank you.

More reviews (15)