Advantis Credit Union Sw Taylor St, Portland, Oregon

Advantis Credit Union Reviews

4.0 stars based on 25 reviews

Featured Comments:

• V

  VE ThomsonArt

  5.0

  So very pleased to be doing my banking with this local credit union. Been with them for years through a mortgage and car loan. Outstanding service, friendly people who go the extra mile to help you. My recent car loan, got a great rate, and the loan person worked directly with CarMax to get me home the same day with my new car. Highly recommend.

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  Response from the owner

  Hi VE! We're glad to hear that you've enjoyed your experience with Advantis. Thanks for being a long time member!

• S

  Sam Bezzant

  1.0

  Terrible service from Greg. I went in to have my licensed scanned for a loan refinancing. I have done this before in another branch and it took less than a minute. He acted skeptical that I was getting a loan from there and was seemingly judge mental. Had me repeat 3 times that the loan was with Advantis and I felt humiliated. After 10 minutes of looking through the computer he asked who my loan officer was and I called to find out. He tried to call at the same time and when she called me back he was interrupting the conversation to have me tell her to call him. He then let her know he was hurt that she called me back first. All in all somebody else eventually had to scan my license and it was an overall miserable experience.

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  Response from the owner

  Hi Sam, thank you for reaching out to us to share this feedback. We are so sorry to hear that you had an experience that did not meet your expectations. Our top priority is serving our members. We would welcome you to reach out to our Downtown Branch Manager, Adam, at 971-204-4967. He would welcome your call and would like to assist you. Thank you again.

• J

  Jeremiah Waller

  2.0

  Advantis was a great bank at first, but most recently they have been a nightmare to work with. Recently I have gone into the branch to deposit some pretty large checks, but I feel as if I have been racially profiled. I think it is pretty disheartening to think this is the way our Credit Union is treating people of color. Advantis you need to do better! I would recommend going elsewhere, like Rivermark for a better experience.

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  Response from the owner

  Hi Jeremiah, thank you for reaching out to us. We take this very seriously and would like to respond here as well as speak to you by phone at your earliest convenience. First and most importantly, we want to affirm our commitment to diversity, equity, and inclusion. At Advantis, valuing every person and caring for our community is at the heart of our organization, and the reason many of our employees and members choose to be part of our credit union. We want to make clear that we have a zero-tolerance policy for any form of discrimination, racism, and/or racial profiling. Beyond this, we have started programs to proactively support communities of color, such as our Allies for Good Community Giving program, and we pledge to support the dismantling of systemic barriers that exist for all communities, especially Black, Hispanic/Latinx, Asian American, Indigenous, and LGBTQIA+ communities. It appears you have been working with Alicia, our Fremont Branch Manager, on the check issue that you mentioned. Alicia would like to talk with you about this further and is standing by to assist you. Please give her a call on her direct line at 971-204-4925. She hopes to hear from you, and we thank you again for reaching out and for your Advantis membership.

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