Affinity Plus Federal Credit Union Winnetka Ave N Hope, Minnesota

Affinity Plus Federal Credit Union Reviews

4.2 stars based on 21 reviews

Featured Comments:

• V

  Verna Monson, Ph.D.

  5.0

  My husband and I visited APFCU in New Hope in February to open a superior money market account for him. Camelia was incredibly helpful, professional, and kind. We recently went in to explore options for creating a joint account and a business account, and Camelia again was very helpful. She took time to help my husband brainstorm how to create shared accounts with his adult children, drawing a visual for him, and writing out other information about how to go about creating a trust account. She made us feel like we were the only customers that day, although there were others in the lobby. We want to thank her for her kindness and ability to clarify policies and concepts to help us meet our financial goals. I highly recommend APFCU and have been with them for almost 30 years.

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  Response from the owner

  Verna Monson, Ph.d., thank you for your kind review; we are happy to pass along your comments to the team here at Affinity Plus Federal Credit Union! We think Camelia is pretty great as well and are so happy that she was able to give you such a wonderful experience. Joel

• L

  Lexi

  1.0

  We had a bad experience not only once but twice with Camilla. We asked not to work with her the second time and she still approached us and put us in an uncomfortable position where we couldn’t say no to working with her. When informing other staff that she put us in this position and that she was being rude and had a really unprofessional tone with us, she confronted us and told us she was not being rude and was “doing her job”. She also told me that she was not being rude and “you just see it that way because you are not getting what you wanted”. I don’t think yelling at people and speaking down to them is doing your job. She clearly doesn’t know how to do her job and she has no people skills. Or maybe it was just 2 bad days in her week that me and my fiancé happened to be there? I have no problem with affinity or the other staff we worked with, but Camilla needs to be taught how to work with customers, better communicate, and to not be so rude.

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  Response from the owner

  Hi Lexy, we’re so saddened to hear about the experiences you’ve had in our branch. We’re working hard to ensure that you feel comfortable and cared for when you visit. The branch manager has reached out to you and we look forward to creating better experiences for you in the future. ^Ashley

• L

  Lori Sorensen

  1.0

  I had the proper information for my daughter to have opened an account with me as her referral person and the staff there were extremely rude and disrespectful. The inside teller hadn't even asked my daughter if she was of legal age (which she is) and proceeded to make an false assumption regarding her age. Saying she was a minor. The lady had told us we needed more documents which was so unnecessary considering in a different location we were in, we had no problems whatsoever. The manager himself was making the process even more difficult and we felt as if our words weren't being taken into consideration. We both had felt as if we were judged as well. It was almost as if They thought we were criminals and that my daughter couldn't have possibly worked that specific job to have acquired such pay and that we were committing identity theft.. Definitely won't be going here.

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  Response from the owner

  Hi Lori, we’re sorry to hear about the experience you and your daughter had. We strive to make sure that people feel cared for, and it sounds like you didn’t feel that during your visit. We’d like to talk with you more about your visit. A branch manager has reached out to you and left a message. When you have a moment, we’d love to chat! Thank you. ^ashley

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