Affinity Plus Federal Credit Union Se 2nd Ave, Grand Rapids, Minnesota

Affinity Plus Federal Credit Union Reviews

4.3 stars based on 5 reviews

Featured Comments:

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  The Daubmans

  5.0

  Absolutely wonderful customer service! I had to get paperwork notorized, and the lady who helped was so nice! She even mailed my paperwork for me! Best customer service my wife and I have ever experienced. What an incredible attitude, especially during these difficult times. She made our day! Thank you!!

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  Response from the owner

  Daubmans, we're very happy to hear that our friendly member advisors provided you with a positive experience! We hope to see you again soon. Have a great day! ^ashley

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  Martha Ellison

  5.0

  They have the best customer service and they have always treated me with dignity and respect regardless of my financial situation. The employees at APCU go above and beyond for their members. I've been there for over 10 years and am 100% satisfied .

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  Response from the owner

  Martha, thank you so much for your positive comments about Affinity Plus! And thank you for being a long-time member. We appreciate you! We'll be sure to pass along your kind comments to the team at the branch as well. Have a great day! ^ashley

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  Molly Rowe

  2.0

  So hard to get through by phone!. Waited 23 min on hold the first time, left a message and received no call back. Second time I waited 14 min and left another message.. still no call back.

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  Response from the owner

  Thank you for letting us know about this, Molly. We're sorry to hear you had a difficult time reaching us. Could you share the phone number you called? We'd like to look into this and get better. And, have you been able to get help since you last call? We want to make sure you get the help you need. Thank you ^ashley

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