Affinity Plus Federal Credit Union 55th St, Rochester, Minnesota

Affinity Plus Federal Credit Union Reviews

4.0 stars based on 18 reviews

Featured Comments:

• M

  Moose Mihalak

  5.0

  Best credit union hands down - they work with your situation, not solely on credit score. Yesterday I entered the Rochester drive-thru line for the first time in months and the member representative remembered me by name, even though he hadn't seen me in probably close to 6 months. Wonderful CU, wonderful employees and the branch manager Billie is a valuable asset to your team. Thanks Affinity Plus!

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  Response from the owner

  Thank YOU, Ryan! We're so glad to hear that you're a happy member! We appreciate you taking the time to share your experience with us too. Have a wonderful day! ^ashley

• W

  Winsor James

  3.0

  Most of the time Affinity Plus is good. The big issues are the wait times and the single location. Standing in line for 20 minutes is great. Tellers are friendly, but maybe too friendly for the people waiting in line... I get skipped for the drive thru that wait 2 min.🙄

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  Response from the owner

  Hi Winsor, thank you for providing this feedback. We'll make sure to share it with branch leadership. Thanks so much for your continued membership. ^ashley

• L

  Laura Zastrow

  1.0

  90% of my interactions with Affinity have been laden with poor communication, delays, or systems that don't work. Simply not how I want to be doing my banking. The people are nice, and if Affinity can up their communication standards, expectations, and systems in a jiffy, they'll be just fine, but to do so will need a hefty overhaul. Edit on 10/7/21: Downgrading from my review from two-stars to a one-star. They sent me another statement today for an account I closed in July despite repeatedly asking them to stop mailings. I see Affinity's response to my review to get in touch with further information. I've shared my experience via email, on the phone, and in person with Affinity personnel a dozen times. If they are not logging it in my file and passing it on to the proper channels, then it is Affinity's job to put better systems in place, not for me to call and share my bad experience once again.

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  Response from the owner

  Laura, we're disappointed to hear of the negative experiences you had. We're always looking for ways to get better and would be interested to learn more about what systems and communications haven't been working for you. Please contact us at (800) 322-7228 if you'd like to share more details. Thank you ^ashley

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