Alaska USA Federal Credit Union S 35th Ave, Phoenix, Arizona

Alaska USA Federal Credit Union Reviews

3.5 stars based on 14 reviews

Featured Comments:

• A

  Ashley

  5.0

  Great branch. Friendly and helpful staff. I do all my AZFCU transactions with them and I never have a problem doing so.

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  Response from the owner

  Hi Ashley, that's awesome! Thanks for the great feedback.

• S

  Special V

  1.0

  UNAUTHORISED ACCOUNTS OPENED without my permission! I was a TCF member when Alaska USA bought them out. They opened 3 accounts in my name unbeknownst to me and an account in my child's name! They also do not tell you about the FEES associated with those accounts! I smell a Wells Fargo scam going on here! Luckily I asked questions and caught it! Do NOT bank here people!

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  Response from the owner

  Hi, we’re sorry to hear that we did not meet your expectations—we want to start off on the right foot with former TCF customers. During the conversion of TCF Bank’s Arizona branches to Alaska USA, TCF customers were given the option to consent to membership with Alaska USA or continue banking with TCF. We cannot open an account for anyone without their consent. Could you please email [email protected] with a good contact number so we can reach out to you for more information on what happened? We can also assist you with closing your accounts if you would like.

• W

  William Zambrano

  1.0

  This bank gives me problems all the time, they deactivated my debit card for no reason at all or dont want to tell me why. I also have a debit card that’s not even linked to my account, now I have to wait until 9am! To get this taking care of and I have bills to pay. 9am! Why does this bank open so late. They used to open at 7am and be open 7 days a week, and now another bank merged with them, I’m kinda concerned that this bank is going under. Need more locations too. This bank is very inconvenient. Let’s review, open at 9am! not open 7 days a week any more, not a lot of locations, they deactivate debit cards without notifying the customer, they link a debit card to your account that you don’t have, and the worst their after hours customer service reps are not with TCF, they use a third party agency that don’t know what your talking about, TCF, why should customers use your bank? TCF very very inconvenient!

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  Response from the owner

  Hello William, thank you for your feedback. We understand you had recent issues with a card deactivation, branch hours and locations, and customer service. If you would like to share more, or need clarification about anything, feel free to contact us on our Facebook or Twitter pages. We are happy to learn more and help improve your experience going forward!

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