Alaska USA Federal Credit Union E Ray Rd, Chandler, Arizona

Alaska USA Federal Credit Union Reviews

2.9 stars based on 17 reviews

Featured Comments:

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  Debbie Vazquez

  5.0

  TCF is a great bank... I have had pleasure of banking here for 8 yrs . I pay no monthly fees with my checking account and using the TCF mobile app is easy. The people working here are always friendly and helpful. Thank you TCF.

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  Response from the owner

  Hello, Debbie. Thank you for sharing your feedback, we greatly appreciate your review. We are glad to hear that you enjoy banking with us, and that you find our app easy to use. We also want to thank you for choosing to bank with TCF, we truly enjoy having you as our customer. We look forward to serving you soon!

• A

  Annie Huynh

  1.0

  The bank teller here was rude to me. If you don’t look 30+ years old expect to be disrespected.

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  Response from the owner

  Hi Annie. Sorry to hear of your poor experience with the branch. We appreciate your feedback and want to improve. If you would like to share more, please reach out to us on our Facebook or Twitter pages, or call us at 800-823-2265. We are happy to assist in any way possible. Thank you.

• S

  STEPH Lane

  1.0

  Beware of using this bank. I have been a customer here for 5+ years. This week I accidentally overdrawn my bank account $6.54 with 2 small charges. Subsequently I was charged 2 overdraft fees of $37each totalling $74. I wasn't thrilled about it of course and customer service refused help so lets chalk it up to a real hard (and expensive) lesson learned. So today I see that I have a second charge of $74. I call to inquire and was informed that my over draft fees incurred their own overdraft fees!?! Accidentally over spending almost $7 dollars has cost me $148!!!! I couldn't believe it. Again customer service refused to make any concessions at all. I asked the "customer service agent" if it made sense to her and she simply said yes. I asked her if she were in my situation would she think it was fair. Agent told me if it was her she would be grateful that TCF covered her charges because she at least understands that her charges are her responsibility. WOW. Bravo TCF, nice way to treat loyal customers. I of course will being taking my business elsewhere I don't have facebook or twitter so I am not sure how we can get this resolved.

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  Response from the owner

  Good morning, I'm sorry to hear about your experiences. We would like to talk to you about what has happened. Please send us a private message on Facebook or Twitter and we can continue the conversation. Thank you!

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