Albany Chrysler Dodge Jeep Ram Santiam Hwy, Albany, Oregon

Albany Chrysler Dodge Jeep Ram Reviews

4.3 stars based on 171 reviews

Featured Comments:

• g

  gwillis1988

  5.0

  Totally worth the 48 mile drive from Eugene to have my Chrysler Voyager's 60K mile service here. Also $840 less than I was quoted locally! Great customer service all around and will be my goto garage in the future.

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  Response from the owner

  Thank you so much for making the drive. We really appreciate your business and willingness to drive for great service. We will always be here for you.

• A

  Az Nicholette

  1.0

  I would give less than 1 star if I could. About 2-3 weeks ago, I took my Jeep to the service dept at Albany Jeep. The dark-haired Service CSR Lady was very rude, disrespectful, and possibly incompetent. I took my 2021 Jeep Wrangler 4ev, with less than 12k miles in because the check engine light came on. 1st thing she asked was where is your paperwork and told me I would need to provide my paperwork. I told her it was covered under manufacture warranty I wasn't aware I needed paperwork. She stated she needs to see my paperwork, (which I don't have and have never had to provide for manufacture service in my entire life) then she tells me it will be $140 dollars to connect it to the computer to see what is wrong with it. My response was for manufacture warranty work? she said yes. At this point I was so frustrated and feeling disrespected that I chose to leave. Not use to being treated that way by another woman in a service department. My husband worked for a Dodge Ram dealership for over 10 years and was very confused when I told him what transpired. He even asked what paperwork? all they needed to do is look up the VIN#.... Unfortunately, I never got to service because this woman obviously did not listen to a thing I said or was just completely incompetent. I can't speak to how good their technicians are, but I can tell you the dark-haired woman working the service counter is rude and not very professional. I took my 2021 Jeep Wrangler 4ev to Roberson in Salem. They immediately checked to see why the check engine light came on and scheduled me for service. I did not need paperwork, and it did not cost me $140 dollars for them to connect my Jeep to their computer. The difference in customer service was night and day. I felt like the MAN I was speaking with was listening to me, and he treated me with respect. I never told them why I chose to come to them, so they were just giving me the same service they would give anyone else coming into their service department.

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  Response from the owner

  Thank you for taking the time to voice your experience with us. We are deeply sorry that you did not have a pleasurable visit. I have taken your comments to the service manager and the employee you interacted with and utilized your comments so that they know this is unacceptable. We will make the necessary adjustments to assure this never happens again.

• D

  Dino Chavez

  1.0

  **SERVICE WARNING** Took my Charger in for overheating issues and diagnostic fee was $150, which was not credited to the repair like other dealerships. Total estimate was close to $1k for a water pump & belt replacement. This was 40% higher than taking it to a reputable shop in the area and they repaired it out the door for less than $500. Save yourself time and $$ by finding a local shop!!!

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