Alden Credit Union Grattan St, Chicopee, Massachusetts

Alden Credit Union Reviews

3.4 stars based on 24 reviews

Featured Comments:

• L

  Lucinda Dias

  5.0

  I joined Alden Credit Union when I was 14 years old. I opened my first savings account with money earned from part-time jobs. Since then there have been a lot of firsts with Alden including my first checking account, car loan and mortgage. In a relationship that has spanned almost 4 decades, Alden has supported me and my family with all of our financial needs. Even my dog feels like a VIP when I bring him with me! Thanks Alden, I think I'll be staying for life! — Lucinda

• M

  Moncelismo

  1.0

  Worst credit union on Western Mass. had them for over 8 years and was always the same with actitud. Spanish clerk girl is so rude, treating customers disrespectful. Had a situation and supervisor instead of trying to resolve he was supporting her when she was wrong. Closed my account right away best thing I have done, should have close my account years ago. I’m Spanish but not that kind of personality that she represent. Interest rates at a jokes you, not missing at all. Thanks for nothing Alden.

• E

  Elijah Savino

  3.0

  I opened an account here when I moved to Massachusetts in 2012. Staff are all very friendly. Locations are convenient. I've run into a few issues however. First and, for me, most annoying, is my account has been fraudulently hit MANY MANY times! Seems as though every time I've used my debit card at a gas station, in the store and at the pump, 24 hours later, my debit card is locked because they caught fraudulent activity! While yes, I appreciate the activity being caught quickly and nothing has processed through my account, it's extremely annoying because you are then with out a card for 7 to 10 business days. ( This has become more inconvenient within the last 2 years because I relocated back to CT so, when issues like this arise, I'm an hour and a half drive to handle the paperwork. ) It happened Tuesday night, in which I got a text Wednesday morning notifying me of a fraud attempt. The staff was phenomenal over the phone but, I made a time to come up Thursday to sign papers and withdrawal the money from the account so I can access it while having to wait for the new debit card. So, I drove the hour and a half to the bank, only to find out, they are closed today. Would have been nice if they had told me when I asked them about coming Thursday that they would be closed. So, I had to stay in Mass for the night so I didn't have to drive an extra four and a half hours up and back Friday. Otherwise, if you are local to the area, this is a good bank. Just wish I didn't chronically have fraud issues.

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