Alekona Kauai Vacation Rentals Koloa Rd, Koloa, Hawaii

Alekona Kauai Vacation Rentals Reviews

4.2 stars based on 7 reviews

Featured Comments:

• K

  Karen Woosley

  5.0

  This property is beautiful, peaceful, like a piece of Heaven on earth. The rooms are spacious with a private bath for each room. We loved every minute spent in the home and on the property.

• J

  Jennifer Q.

  5.0

  This was absolutely the best vacation I ever had! Hoping to go back again very soon.

• b

  bhaskar arora

  2.0

  We had an unpleasant experience. I'll let you be the judge after reading this review which I didn't want to write. We decided to splurge on this first vacation since our kid was born and booked this oceanfront cottage in Poipu. When we arrived everything looked too good to be true. Waterfront views and we could see turtles swimming from our room, but like everything in life what looks too good is often not real. Soon we realized that electricity was not working and we couldn't turn on AC or fan. We texted the host who arrived promptly and told us that this was a long standing problem. They said they will get an electrician but don't expect it to be fixed soon given it was the weekend. She should me how to use the breaker in backyard. We spent the night without AC with windows open and flickering lights and fan. We asked for a refund for the first night and they agreed to it. The next day we went out and got a message that the electrical problem can't be fixed and asked us to move to a different house. It was not a beachfront but was nice enough that we reluctantly agreed since we didn't want to be without AC or fans. We packed and moved at the end of day 2 with our toddler which wasn't fun. The house was nice and had a pool but we missed the ocean views. The next day: as we started enjoying this place we get an email that your check out is tomorrow. We still had 3 more days of vacation left so we called since I figured it was a mistake. Guess what, they did mean it. There were news guests coming in and the place was pre booked. I couldn't believe it they would do this to us. They said we could either go back to the old cottage without proper electricity or move to another home which is not as nice as the current one. I lost it at this point and asked to talk to the manager who didn't have the courtesy to even call . He called and told us that we will be refunded partially for the inconvenience caused but we have to pay for staying in this new home that we never wanted in the first place. We were forced to move yet again (3 times in 5 days) ultimately decided to go back to the old place and take our chances with unpredictable electricity rather than paying for homes which we never booked. They refunded us 50% even though I asked for a full refund for putting us through so much inconvenience. I wish I had booked this through Airbnb and I could have fought for refund but they basically started ignoring us when I told them how unhappy we were with the customer service and poor communication.

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