Allegacy Federal Credit Union N Patterson Ave, Winston Salem, North Carolina

Allegacy Federal Credit Union Reviews

2.6 stars based on 9 reviews

Featured Comments:

• D

  Daniel Baird

  4.0

  This is so much better than my Suntrust/Truist experiences. I find Allegacy's customer service and business model/practices to be far superior to Truist. However, I do think that the phone situtation with this bank and others I have used needs to be vastly improved. The push to get everyone to do everything online is not always the best approach. Whether it is the lackings of the online system or something personal to the person calling in, sometimes phones are the most efficient way to solve an unusual issue. Treating people that call in as second class citizens by making them hold and putting through a gauntlet of phone prompts can be infuriating. I love online banking capabilitites but phones still have an important spot in the customer service process.

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  Response from the owner

  Daniel, we love hearing from our members and appreciate your business and for taking the time to share your experience. Please let us know if there is anything else we can do for you. Thank you for choosing Allegacy! -Amber

• L

  Luchrita

  2.0

  I dont know what's going on at this location but they are much slower than the other ones. I could have driven to a location further from here and more out of the way and I could have been assisted. All I needed to do was make a deposit and that took way too long. The staff is plesant its sust the speed is visibly slower here BEFORE and during covid restrictions. I guess I'm complaining to the air since this has been an issue for 3 years now. I thought Id try again and it is still not as good as any of the other branches but located downtown in a prime spot...what gives--no anger, just odd?

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  Response from the owner

  Thank you for your feedback. We would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected].

• T

  Tre4 Guap

  1.0

  Closing Account Right Now Allegacy Has To Many adequate workers !

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  Response from the owner

  Thank you for your feedback. A positive member experience is very important to us. I will personally contact our management team to let them know of your concerns. If you would like to have someone contact you, please email [email protected] with a good time to reach you. Thank you again for bringing it to our attention.

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