Allegacy Federal Credit Union Allegacy Way, Clemmons, North Carolina

Allegacy Federal Credit Union Reviews

2.9 stars based on 21 reviews

Featured Comments:

• S

  Super Dave's

  4.0

  You better never have trouble with your credit card you will never get help or get it resolved!! I wish it was that easy with phone calls I made, but thanks to the management team my problem seems to be resolved!

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  Response from the owner

  Thank you for your feedback. We would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected].

• M

  Megan D

  1.0

  Very disappointed in my experiences with Allegacy. Staff does not seem to receive adequate training with fraud issues in both member services and Visa credit card department. I had my cards physically stolen and used, and even with a police report the bank has dragged their feet and told me "I don't know" so many times when being asked to simply report the fraud and help me fix my account balances. Their credit card department has dragged my credit score up and down through the mud for the past 4 months because staff made mistakes on the forms and did not know what they were doing. I was told, "they will receive better training," but never received phone calls back from those departments after being on hold for hours the past several months. I've had great interactions with some employees at Allegacy and really do appreciate them trying to help, but when you call member services or their fraud department, everyone can't wait fast enough to transfer you to the next department. They will tell you "you need to transfer and talk to xyz department," despite just having talked to that department and being told they can't help.

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  Response from the owner

  Megan, Thank you for providing feedback on your experience. We certainly want each member to receive a positive experience with us and I apologize that you did not receive the service you expected. I have forwarded your comments to our management team. Could I have one of our managers give you a call? If so, please email me your best contact number to [email protected]. We appreciate your feedback. KJ

• 1

  105 North

  3.0

  Changed my review from one star to three because the credit union did make a reasonable effort to resolve the issue.

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  Response from the owner

  Thank you for sharing your experience. I'd like to have a member of management reach out to you. Could you please send an email to [email protected] with your name and best telephone number to reach you? We look forward to speaking with you. UPDATE: We appreciate you letting us reach out to you. If there is anything else we can do, please let me know. Have a wonderful weekend!

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