Allegent Community Federal Credit Union Pittsburgh, Pennsylvania

Allegent Community Federal Credit Union Reviews

2.1 stars based on 32 reviews

Featured Comments:

• q

  quinn perlora

  4.0

  I admit that the transition period was UGLY, but the staff were unfailingly polite and apologetic. My mother was a federal National Credit Union Administrator CPA and relayed that this ugly transition period was very likely due to the fact that the CU went from being a NON-federal credit union to a FEDERAL credit union, meaning that there were much more stringent policies and procedures enacted, and that the staff thus had a very steep learning curve. I've stuck with them thru the frustration, and am glad I did.

• K

  Kevin Stinelli

  2.0

  Would be 1-star if the people I've talked to on the phone weren't nice. Not saying they've been helpful or have resolved my issues, but at least they're nice. Even though I've paid off my loan, the autopay is still active. And even after doing what the person told me to do in order to deactivate it, it's still active. Which brings me to my next point. The website is atrocious to navigate. One of the worst experiences I've ever had. And yes, the transition period was also atrocious. Get your act together.

• L

  LR

  1.0

  If I could give this place a NEGATIVE 100, I DEFINITELY WOULD! You can NOT reach ANYONE on the phone and IF you do, no one knows ANYTHING. Tellers are incompetent. Lines are ALWAYS ridiculously LONG . You're unable to access your account online. I have been a member of Pittsburgh Teacher's Credit Union, then it became RIVERSET. There were NO ISSUES....Allegent FCU is BEYOND HORRIBLE....I can NOT believe how inept this "company" is! I was supposed to receive a paycheck and it was not in my account. I called my company's payroll dept and the woman stayed on the phone with me while I was inside of ALLEGENT. They tried to blame it on my payroll dept, but the woman corrected them. I became infuriated and inexperienced, inept bank mgr told me THEY have to sometimes put it in manually and they "missed it", it may take some time to put in there.. I told her MY money BETTER be in there within this hour. How do you "miss" something like that??? I wish RIVERSET would have NEVER left.

More reviews (29)