Alta Vista Credit Union W Lugonia Ave, Redlands, California

Alta Vista Credit Union Reviews

3.6 stars based on 33 reviews

Featured Comments:

• K

  Karen Grozak

  5.0

  My husband and I can't share enough positive affirmation in regards to our experience at Alta Vista Credit union. We sought an immediate loan and received the best professional service and in a timely efficient turn around. Alta Vista is truly a Redlands Bank, a Community Bank that serves the residents and community and invests in each. We experienced top notch service from Michael, Sara and Connie and Daniel. Out of 5 stars we give Alta Vista 6! We highly recommend Alta Vista and it's team!

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  Response from the owner

  Karen, thank you for the incredible review and five stars! We couldn't be happier to hear that our team members are delivering the kind, efficient, and community-centered service we pride ourselves on here. We are grateful to have earned your business and excited to have you as a member of the Alta Vista Credit Union family! See you next time!

• c

  c st

  1.0

  Horrible experience they are obsessed with charging fees left and right. Don't ever bank with them or enter a loan agreement they will screw you over

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  Response from the owner

  We're disappointed to hear about this frustrating experience and if there was a mistake on our end, we apologize. It's never our intention to inconvenience our guests so we would appreciate a chance to hear more about the charges you've mentioned so we can work towards a solution here. Please give us a call at 909.809.3838 when you have a moment. Thank you.

• V

  Valerie Martinez

  2.0

  Ugh. The drive thru ATM sucks here. Lol its temporarily out of service most of the time and chews up my payroll checks. 🙄 Wish we had more credit unions in the area to choose from. I have small children so it's an inconvenience to have to walk in to the bank.

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  Response from the owner

  We're sorry to hear that your experience with our drive-through has been frustrating, Valerie. We want our members to be able to rely on the ATM for fast and convenient transactions, and I regret that we've let you down here. We're grateful that you've brought the issue of the machine damaging your checks to our attention. We will discuss this occurrence internally and see what we can do to avoid this in the future. Please be aware we have other options for depositing checks like Mobile Deposit Capture through our Mobile App or Direct Deposit. If there is anything more we can do to better your experience, please consider reaching out to us via Facebook messenger so we can offer our direct support. Thank you.

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