Ambassador Mortgage W E Heck Ct, Baton Rouge, Louisiana

Ambassador Mortgage Reviews

4.4 stars based on 15 reviews

Featured Comments:

• b

  brean batiste

  5.0

  These are some amazing women to work with , I closed on my home yesterday and Mrs. Darlene and her staff made me have the best experience with the home buying process , I recommend Ambassador Mortgage to anyone . Great Job ❤️ I had to come back and add how amazing Mrs. Trina is , glad I got the opportunity to meet you !!!

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  Response from the owner

  Thank you very much

• K

  Karl Bell

  5.0

  Ambassador Mortgage has a group of professional, responsive and very welcoming individuals that shows genuine care for clients. Mrs Darlene Reese was attentive, informative, business minded and answered all our questions. This process is definitely headed in the right direction. We finally got a team of professionals at Ambassador Mortgage ready to make our dream home a reality. Mrs Darlene we are definitely clients as well as advocates for Ambassador Mortgage for longevity. Thanks for the determined business woman you are. Karl & Castrina

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  Response from the owner

  Thank you so much

• N

  Nesi Harold

  1.0

  PLEASE STEER CLEAR OF THIS COMPANY AND THEIR UNETHICAL BEHAVIOR. To Ambassador Mortgage, LLC and investors: I am writing to express my disdain for this company and all its employees. This home buying process has been the most stressful, agonizing time of my life as I was scrutinized for months on end. I should have known that this was NOT a reputable company after requesting a $175.00 application fee via cash app. I asked a plethora of clients that were serviced under other mortgage companies and none were aware of this practice. They also cited never having to pay for a credit pull or verification whilst I paid $50.00 four times throughout this process. I initially applied on August 4, 2021 and received a pre-approval. After submitting the offer and numerous calls, the loan had supposedly moved from RD to underwriting on September 30, 2021. Throughout this time, myself, the seller’s realtor, and my realtor contacted members of Ambassador Mortgage several times and it is documented via email as well. The communication is nonexistent, and you’d have better luck receiving a call back from Jeff Bezos than anyone at this establishment. As you know, consistent, clear, and concise communication is one of the few provisions to establishing good rapport and respect amongst clients. Sadly, I never received that. I only received continuous swindle. On October 2nd, a home inspection was completed and was set to close on October 10th WITHOUT AN APPRAISAL. Red flag! The closing was then pushed back. The appraisal was ordered fulfilled on October 14th by Ambassador Mortgage. I was contacted by the Carrie from the title company on October 13th about closing on October 25th. I received my closing disclosures on October 23rd. The closing date was rescheduled by Darlene a record of FOUR times and those dates were: 10/10, 10/25, 11/11, 11/30, and 12/10. Unacceptable and negligent with my time and money that I had already spent. Darlene is reckless and its palpable by my arguments that she has no regard for her clients or their counterparts. Today, December 6th, I received a denial due to a combined debt to income ratio being disproportionate and my sources of income were unable to be verified. ALL INACCURATE. Why would you have me shell out 100’s of dollars if you approved the loan on 8/3 with no stipulations besides maintaining no adverse changes in credit, assets for closing, employment, clear title, and proof of hazard insurance. All of these were maintained, and NOTHING has changed. When Darlene called me on 12/3 requesting an ADDITIONAL 50.00 to verify income that she had already verified and I refused, I received a denial letter. This is an unethical business and I recommend all to steer clear.

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  Response from the owner

  Ambassador Mtg is here to service our customers. Due to Ms. Harold Multiple Issues we where unable to continue with getting her a final approval on her mortgage loan. So her opinion of Ambassador Mtg, LLC is Her opinion ONLY! and very untrue. Ambassador Mtg has put thousands of customers in their homes since 2010.

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