America First Credit Union E 500 S Salt Lake City, Utah

America First Credit Union Reviews

3.4 stars based on 56 reviews

Featured Comments:

• E

  Elizabeth Fine

  5.0

  Excellent ! Bought a house and they were great about getting everything correct and delivered with the cashier's check. Thanks!

• A

  Andrew DeLeon

  1.0

  Please consider reading the other 1 star ratings regarding this branch aside from my review and believe it. Stay away from this branch and AFCU altogether. The brand manager doesn't care about you as a customer. They have poor customer service all around. My partner came in to deposit a check that was over 10 grand. And they told her she needed to wait 7 business days to use her funds. Her own money! And this was a check from her work after she closed her retirement account. Speaking to the branch manager I quickly noticed he didn't care. I told him we know co-workers that have cashed a check up to 20 grand the same day they walk in. No waiting, no restrictions. He still didn't care. Usually a manager should use customer service skills and atleast say "I'm sorry for the inconvenience, let me try to make this right for you. How can I help make this right for you." None of that was said in any context. Stop giving institutions your money and making it inconvenient for you with the excuse for security, policy, and regulations. Stand up for your money, its your money.

• A

  Angelica Rustali

  1.0

  After banking with AFCU for years, I am looking forward to closing my account after the conversation I had on the phone today with Nick (who wouldn't give her last name or employee info), and the two people I spoke with online. After requesting bank statement documents with income only, I was told they would be sent over because their secure online system was down (weird for a huge banking system to be unable to send secure documents?). Once I received the link for the documents, I was greeted with a loading page on all 5 devices which I attempted to retrieve it. When I chatted with the bank, I was met with attitude every step. Nick went out of her way to let me know the bank was "doing me a favor" by getting my statements to me. You're a bank? You're holding my money. Me getting a secure bank statement from you is a favor? I am so confused. Each customer service rep was ruder than the last. Don't bother coming here. The customer service is bottom tier.

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