America First Credit Union E 12300 S Draper, Utah

America First Credit Union Reviews

3.5 stars based on 29 reviews

Featured Comments:

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  William Cruz (William Cruz)

  5.0

  George is very knowledgeable, passionate and helpful. I was able to create a business checking account and we had a good conversation about tech! Would recommend for friendly service.

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  Cami Hendrickson

  1.0

  To put everything in detail would waste more time. I spent 57 minutes with CS over the phone and they couldn't resolve the issue. Very nice gentleman but did nothing to fix the issues. Went in to the Draper Branch on 12300 South yesterday in Draper to open 2 minor accounts and have them linked to my account so they would have a debit card. Let the Digital Specialist train Lindsey on how to do this and something that should have been 15 minutes each they said took over 2 hours, I patiently waited and then took the new card and my kid to a store to show them how to use the card and it didn't work. I went directly back to the bank at 6:04 and it was closed so my son knocked on the window. Tana (the branch manager) talked through the door rudely and told me to come back another day, she can't open the door or to call Customer Service. After the amount of time I spent in there they couldn't fix their problem with the cards??? I called CS this morning and just got off the phone they called Tana and she was too busy to get on the phone even though he (the CS rep) got permission to do a 3 way call to get the cards fixed. Lindsey wasn't working today or the Digital Specialist guy that trained her so now I am 3 hours into this and nothing fixed. What a sad joke. Something so simple and America First could not solve the problem. They had printed the card after a pin had been entered (I am told) and that is why the cards don't work and they "linked" the account with an account I don't use rather than mine and my husbands account like they were given and told. Not sure how they even managed that. Worst service ever! Tana should never be a manger. When I first came in to AFCU in Draper I waited anyway and she was talking with an employee and had customers waiting. I can't believe the amount of time this has taken and they can't fix it!!!

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  gabe agui

  5.0

  Been with this bank for over 12 years and I love them! They take care of me and I make sure they always get paid, we have a great partnership This bank is my #1 bank for both my Bussines And personal

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