American Finance & Associates Ventura Blvd, Sherman Oaks, California

American Finance & Associates Reviews

1.9 stars based on 12 reviews

Featured Comments:

• S

  Selvin Tojil

  5.0

  my car was financed and I got a reasonable interest

• A

  Adriana Estrada

  1.0

  Horrible service and let me tell you why. A few days into buying a new car, I was harassed and threatened because there was a confusion with my insurance. The whole time I was insured w full coverage and the lady who called me didn’t understand/believe me so I had my insurance company call themselves to explain. Secondly, their payment options are not practical whatsoever. Sending it by mail a week or 2 in advance and having the possibility of it not getting there in time or paying over the phone and paying a fee. Again, not practice. Who has the time to do that? It’s 2022. You also have to make a payment before 5pm or it won’t be processed on time. Lastly, the customer service is horrible. I literally had to tell the lady hold on hold on let me talk because she just kept interrupting me. I legit had to tell her get some better customer service. I was going over the options and she just kept saying, “you have options you have options” like I know I get that I’m just trying to say they’re not practical. The first time they called me it was also horrible. Like I said, they just threatened me with no reason. If you don’t like people, get out of customer service. I know customer service and have worked in it as well as been a supervisor for over 7 years. This is disgusting to say the least. I will most definitely be changing companies.

• S

  Sonia Rangel

  1.0

  I would never be with this company again, the staff is rude and they give you little information, apart from never letting you finish talking to ask your questions, they interrupt you at all times.

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