American National Bank & Trust Company Market St, Christiansburg, Virginia

American National Bank & Trust Company Reviews

3.8 stars based on 24 reviews

Featured Comments:

• D

  DOGE I will bite you

  5.0

  Great customer service great employees always willing to go the extra mile for you

  ---

  Response from the owner

  Thank you for your feedback! We're happy to hear you receive 5-star service and we will pass your message along to our team.

• J

  Jody Lively

  1.0

  There should actually be negative Stars for institutions like this. Last week one poor woman working the single drive-thru line that is open and it took 30 minutes to get through while the manager sat in her office. The office is on the corner and you can see her when you drive through. Today I arrive at 4:42 the same manager had both tellers running reports. At the same time. I sat in the Drive-Thru for 10 minutes while they finished their paperwork ignoring not only me but one customer in the lobby. Why not stagger the reports? Why not have one tell or do a report while the second takes care of the customers. Pure stupidity and horrendous customer service. But we've gotten used to that over the years new bank in my future.

  ---

  Response from the owner

  Hi Jody, we apologize you did not receive 5 star service during your recent visits. We appreciate your business and your feedback has been passed along to management for follow up.

• J

  Justin Lochner

  3.0

  My first year or two with "hometown bank" as it truly was a hometown bank both my father and grandfather held accounts with them before I, with my little beginnings of a family. Had proudly brought my banking and any financial needs or services to hometown bank. Even when moving from Roanoke to the NRV they were still true to their name and both the employees and even the bank itself so it seemed catered to the working man. Ernestly fulfilling, and wholeheartedly earning and maintaining, not the name but the tittle of "hometown bank". However after the name changed and several employees "moved on" as it were... even with the promise that was spoke to me directly of "they were still keeping things local" there has been nothing but a fleeting memory of "local" ever since the sellout. Not only did the hours chnage but so did the policies, the employees and even the support numbers. In the event that you need help on a holiday or closed day the closest support numbers are based put of Danville. If you are wondering there has never been any hometown bank in Danville....so hows that keeping it local. Who can say why such a successful campaign of providing a wholesome, strong, and supportive financial institution. True to its name in a world where none even dare try to claim such accolades. Even after the merger the stragglers of the original employees have done so much and done so well to make it a true beneficial and pleasant banking experience I do have to credit the ones who have done what they can but also point out that they can only do as those above them allow. Such a frustrating feeling of betrayal is left as the best bank managers such as Jennifer Litton and the like respectively had to jump ship and move on, albeit reluctantly. If it had stayed hometown it would be the world's truest financial institution. Such a shame they fell to corporate greed as all other banks when the last of its kind died woth its name and fell in line the day the sign that once said "Hometown Bank" was taken down.

More reviews (21)