AMOCO Federal Credit Union E Parkwood Dr, Friendswood, Texas

AMOCO Federal Credit Union Reviews

3.4 stars based on 13 reviews

Featured Comments:

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  Jordan Glynn

  5.0

  So I just opened up an account for me and my grandparents. Nina is the one that helped us out. She was amazing. She says she usually isn’t in the friends-wood office but we got lucky having her! She walked us through everything step by step and went above and beyond for me and my grandparents. (They are not tech savvy, she has the patience of a saint.) she was also able to help me get my car refinanced! Saved me tons of money. I look forward to my journey with them! Highly recommend. The service by everyone was great. Including the first phone call with Destiny in the call center answering all of our questions quickly and efficiently.

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  Response from the owner

  Hi Jordan! Wow! Thanks so much for sharing your feedback about the service you received at AMOCO! We're glad to hear that our team's performance exceeded your expectations and that we were able to assist your grandparents and help you save on refinancing your car! We'll make sure that Nina and Destiny receive the recognition they deserve. We look forward to serving you and your family's financial needs for years to come!

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  Hamid Kantara

  5.0

  A HUGE SHOUT OUT to AMOCO Federal Credit Union both League City and Friendswood branches. After being a customer of Moody National Bank for over 5 years, i closed my account and switched to AMOCO in League City because Moody was indifferent to my needs and declined to protect me against fraudulent charges. The teller at AMOCO accidentally printed my new debit card against my son's account- luckily I caught it after i used it a couple of times. What came next, blew my mind. I messaged AMOCO on their app that night. The next day, I got a call from Maria Tenorio, the assistant branch manager in League City. They addressed it. I explained that I worked in Katy and would not be able to get my new card until Monday which happened to be a holiday. She offered to overnight it and I was ok with that. Early that same evening, I got a call from them again letting me know that Tony Reeves their Friendswood branch manager hand delivered the debit card to my house. WAIT, WHAT ?? Are you kidding me, a banker making house calls?? 5 years with Moody bank, and they lost me over $49. Yet AMOCO's branch manager from an entirely different location who did not know me at all, jumped in his car and drove to my house to make sure I have the card in my hand that night. There is a big difference between being transactional and being relational. AMOCO is obviously relational.

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  Response from the owner

  Hello Hamid, At AMOCO, it is our pleasure to provide the best possible service to our members, and we’re glad that this was reflected in your experience! We’re delighted to hear that our team’s performance exceeded your expectations to ensure you received your card. We’ll make sure that Maria and Tony receive the recognition they deserve! Again, thank you for the opportunity to serve you; we sincerely appreciate you taking the time to share with us your story at AMOCO!

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  Nathan Fulps

  4.0

  I’ve been banking with AMOCO for close to 10 years. In that time there has only been 2 hiccups, I paid a giant bulk payment on a loan and wanted to refinance, the representative messed up and put it towards my monthly payment, so I didn’t have a payment for 2 years…no big deal, took a hour or so to resolve over the phone. Only reason they aren’t getting 5 stars is the card renewal timing isn’t that great, and if your card stops working, coming to a branch isn’t really an option for people who travel a lot for work. Regardless, I’ve enjoyed banking with AMOCO.

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  Response from the owner

  Hi Aladdin, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We're delighted to hear that you enjoy banking with AMOCO! Member service is our top priority, and we encourage you to let us know if there's anything we can do to deliver an even better experience the next time. As for the card not working can be challenging to visit a branch to resolve when you travel for work. However, you may speak with a live AMOCO Representative with our Video Banking, and we will be able to assist you with your financial needs. Here is the link to speak to a live AMOCO Representative, https://www.amocofcu.org/video-banking. Thank you again for taking the time to leave a review for AMOCO!

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