Andrews Federal Credit Union Manchester Blvd, Alexandria, Virginia

Andrews Federal Credit Union Reviews

3.2 stars based on 19 reviews

Featured Comments:

• A

  Anastasia S

  5.0

  Andrews offered the best rate, beating Navy Federal & other lenders. I highly recommend going in-person & asking for Sean Mason. Sean made the entire process of obtaining a loan incredibly easy and was responsive at every step of the process. His professionalism and willingness to answer all of my questions thoroughly put me at ease and earned my trust. Very happy with the overall process, thank you Sean!

• K

  Karin Daniels

  1.0

  I’d give zero stars if possible. Terrible customer service and inept employees. Electronic banking system is useless. Avoid at all costs.

• e

  ewurama sehima

  1.0

  They don’t care about their customers. On several occasions I’ve been charged privilege pay even when I have overdraft protection. I once spoke to a member and she claimed the overdraft protection only protects my checking account. They couldn’t get it to cover my savings account. If for any reason a transaction goes through my savings and I do not have enough balance, I am charged a fee, whether or not I have enough balance in my checking account. That’s a total cheat. To do away with unwanted charges, I spoke to a member and asked him to take off the privilege pay benefits. With that, if I loose track of my account balance and I do any transaction, it would be denied and that would keep me informed of what to do. The member agreed and confirmed turning it off. Only for me to check my account few months later to see another privilege pay charged on my account. What pains me most is that I had enough balance in my checking account. I called member service to alert them and they promised a call back. The lady also confirmed to me that the last person I spoke to did not take off the privilege pay benefit. She attached a note to my claim about it, and told me she had done what I requested. Up until now, no call back to address my concern. Today, there was another privilege pay posted on my account. Meanwhile, I had a deposit from Zelle that was still pending to be posted in my account. I might as well stick to Chase bank and move all my direct deposit to them.

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  Response from the owner

  Thank you for contacting Andrews Federal Credit Union. We're sorry to hear that you had a negative experience. Would you please contact me directly at 301-702-5523 at your earliest convenience. Sincerely, Jesse Bell Director of Sales and Service

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