Anoka Hennepin Credit Union Lake St, Forest Lake, Minnesota

Anoka Hennepin Credit Union Reviews

3.7 stars based on 18 reviews

Featured Comments:

• J

  Joe Hansen

  5.0

  I have never been treated more like a person than a number at an establishment before, let alone a bank. All of the staff have been extremely helpful in one way or another. But Sam has stood out the most with the purchase of my new vehicles. She made the process seamless and know what she is doing. When I had questions (and I had a lot) she stayed patient and answered my questions with a smile. It's hard to find good customer service these days, but Sam and her team are setting the standard in what customer service should be. Kudos to all of you, and thank you Sam!

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  Response from the owner

  Hi Joe, thank you for sharing your experience with us! Sam and her team work to provide superior service and we are so happy to hear how it has impacted you in such a positive way. We value your membership and look forward to working with you in the future.

• M

  Melissa Hirsch

  1.0

  Banked with them for over 5 years. By far the worst bank. They change their terms without notifying you and charge multiple insufficient funds fees if an auto pay is attempted more than once. They used to pay my auto pays even if I didn't have the funds available. So a $33 overdraft fee is completely acceptable since they paid it. They just stopped covering them after years of always doing it without even notifying me. So for months I thought my trash bill was being paid. Come to find out that it wasn't and I was charged a $33 fee as well as a returned check fee from my trash service. So $66 a month in fees and trash bill was never paid. The app never had any info about the non payments. Why would I think differently when for years they were always covered. I never had financial issues till covid and they just took advantage during hard times. Years without issues and in one year they took $3000 in fees. Like I said, I would accept it if my account was overdrafting. It only went negative because they charged $33 every time they declined a transaction. That is the most b.s fee and should not even be allowed. If you opt out of over drafts they still charge for declining. They are the most cold hearted and unhelpful bank. I am currently working with an attorney because it is illegal to charge multiple non sufficient funds fees for the same transaction even if it is tried more than one time. I honestly cannot even explain how badly I feel about this bank and how they operate. They will gain as much as they possibly can from the ones that are barely getting by.

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  Response from the owner

  Hi Melissa, thank you for submitting a Google review. The issues you’ve cited here are far more complex than we can assist with through this communication channel. You spoke to the Branch Manager at the Forest Lake branch yesterday, if you have additional concerns that were not addressed during that interaction - please contact us directly.

• S

  Scott Zieglmeier

  5.0

  Wonderful Credit Union. Every single person working there is incredibly friendly and customer service is top notch. Great small town feel where you are known and not just another number. I truly enjoy working with the wonderful people at Anoka Hennepin Credit Union.

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  Response from the owner

  Hi Scott, thank you for your review. We love knowing how we've helped our members! We hope to serve you for many years to come. Take care!

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