APGFCU - Laurel Bush Branch Laurel Bush Rd, Bel Air, Maryland

APGFCU - Laurel Bush Branch Reviews

3.3 stars based on 8 reviews

Featured Comments:

• M

  My Mobile Mechanic

  5.0

  Just want to say APGFCU Laurel Bush is where I go for all my banking needs. 2 vehicles, and a boat loan, business accounts and soon to be a home loan. With everything going with covid these days they still manage to pull off the customer service aspect, which is hard these days and everyone has to adapt. I take alot of pride in that with my own business. Give the Abingdon branch a shot. They will win you over, give you great rates and take care of you. Thanks to Gary and his team and especialy the young lady that processed my loan. Went the extra mile to get it done. Thank You! John Helmer My Mobile Mechanic

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  Response from the owner

  Hi John, thank you for sharing your experience with our Laurel Bush staff. We are happy to hear you received 5-star service!

• D

  Dominique Mattson

  2.0

  I went into this location a few weeks ago with my husband, upon the instruction of the contact center staff to submit my Cross Account Deposit Form so that we can transfer funds between our individual account to our joint account. But it seems like it wasn’t processed. When he spoke to someone at the Edgewood location, he was told doing online transfers wasn’t a possibility. When I spoke to someone via email, I was told the same thing but I called the contact center just to make sure before we went through the process of closing our accounts. After explaining the situation and being put on hold (as the person I spoke to was confused why we were told this wasn’t a possibility) we were told about the form and went through the necessary steps. Almost a month later, no dice. I just want clarification which staff can’t seem to give me (they say no, they say yes, and when we were in the branch it seemed more of an unsure yes): if I have individual accounts and my husband also has individual accounts, but WE have a secondary joint checking account, CAN WE make transfers to that account? I should be able to see the balance and make transfers to any account I am a signed account holder of, whether primary or secondary. Is this something that you’re institution doesn’t/isn’t able to do? It defeats the purpose of convenience if I have to go into a branch every single time I want to be a transfer.

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  Response from the owner

  We understand a member of our management team reached out to discuss your concerns and work toward a resolution. If you have any further questions, feel free to email us directly at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email.

• N

  Nate Welsh

  4.0

  Been banking here my whole life. Always been fairly happy with the service. However, they just changed their mobile banking app and it is HORRIBLE!!!

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