APL Federal Credit Union Mcgaw Rd, Columbia, Maryland

APL Federal Credit Union Reviews

3.5 stars based on 19 reviews

Featured Comments:

• B

  Brenda Prater

  5.0

  Have banked with the APL Federal Credit Union for over 40 years and I am very satisfied with my bank. Whenever I have needed financial help (car loan, line of credit, etc.) the credit union has always been there for me. The bank manager, Eric, at the McGaw location (who has sense been promoted) was excellent. Have also introduced family members to the credit union.

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  Response from the owner

  Thank you for your kind words and special notes about Eric. We will pass this info along to our CEO. Thank you for your membership - we truly appreciate you being part of our community!

• C

  Conner McIntyre

  5.0

  I have had 3 separate car loans with APLFCU. They are always super helpful, especially Noah. Yesterday, I went in to settle up my existing loan and to get a new loan for a new car. Noah was super patient with me as I navigated Carmax and the dealership to get everything in order. If you go into this branch, definitely try and work with Noah.

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  Response from the owner

  Thank your for your kind words about one of our employees and for being a valued member at APL FCU!

• R

  Reka Montfort

  5.0

  I recently applied for a car loan with APL Federal Credit Union. I had the best experience working with Denise. I have had so many experiences at other companies where the people that I have to interact with are not helpful, knowledgeable, or friendly but Denise was the exact opposite. She exemplifies what any corporation would want to see in terms of customer service. I called to check on the status of my auto loan right before the bank closed and she could have easily pushed me off to the next day but instead, she stayed later to get to the bottom of the issue and give me advice on how to resolve it. She suggested that all I needed to do was resubmit my loan application as a joint application and it would solve the issue. Not only did she give me advice but she even offered to shepherd it through the process the next day if I submitted the application that evening. True to form, not only did she follow through as she said she would but she even emailed me to give me an update before I even had to call to follow up with her. She has communicated with me every step of the way, telling me exactly what was needed and then following up immediately if any additional information was needed. Denise completely understood the time crunch I was under for my new car and facilitated the process personally the entire time. She even called me during her lunch hour because it was the only time I had between my meetings just to make sure I knew what still needed to be done. This level of customer service and follow through is truly remarkable. Not only did she leave me with a positive impression of her but she left me with a positive impression of APLFCU that I knew that I had to share with others. Employees like Denise are rare and truly stellar. I am sure she will go professionally but I'm sure every customer that interacts with her will have a great experience!

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  Response from the owner

  Thank your for your kind words about one of our employees and for being a valued member at APL FCU!

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