Apple Federal Credit Union Main St, Fairfax, Virginia

Apple Federal Credit Union Reviews

3.9 stars based on 9 reviews

Featured Comments:

• M

  Marcus Evans

  5.0

  Great service. Had my sons replacement card ready in no time.

  ---

  Response from the owner

  That's so wonderful to hear, Marcus! We're glad you had a great experience.

• A

  Amy Barrios

  1.0

  Today I came to the bank 8 minutes before they closed to use the ATM. I never used the ATM before so I tried to take out money on my own before I asked for help. When I used the ATM, my request was declined so I went up to the door and Apparently they closed the door before closing time. I was shocked and tried knocking on the door. The bank tellers were rudely tapping their wrists and mouthing that they were closed and I had to come tomorrow. They didn't try to approach me at the door and help me with the ATM. A random person who was inside opened the door for me and I tried explaining to the bank tellers that I needed help but they wouldn't listen and kept telling me to leave. As a college student who never used the ATM, I wanted to cry my eyes out but I didn't because I wanted to stand my ground and ask for help. Luckily the manager kindly assisted me and told me the steps of how to transfer money. But this was the worst experience of my life at a bank. All I wanted was help with the ATM so I could give money to my brother who is going out of state. Those ladies shouldn't have treated me that way and they should learn to politely help others. Instead of rudely telling someone to leave without knowing what the issue is. What happens if it was an emergency and I needed the money quickly. They would've said come tomorrow like they did today. I also want to add that these banktellers were females.

• V

  Vspec Bros

  1.0

  Been standing here in line. There are many managers just sitting in their office. Only one teller. I assume in order to become a manager or whatever you are where you have your own cabin. You should know got to be a teller.

  ---

  Response from the owner

  Hi there, thanks for reaching out! We're sorry to hear you had a negative experience at our Fairfax Branch. We've passed along your feedback to our branch team. Let us know what we can do to make it right by reaching out to Member Solutions through the Live Chat feature in your Online Banking or by calling 703-788-4800 Mon-Fri, 8 a.m. – 6 p.m. and Sat 9 a.m.

More reviews (6)