Arbor Mortgage Group Ne Greenwood Ave, Bend, Oregon

Arbor Mortgage Group Reviews

5.0 stars based on 100 reviews

Featured Comments:

• K

  Kaitlyn Ford

  5.0

  Andy Zook at Arbor Mortgage Group is very knowledgeable and extremely helpful. He made the pre-approval process very easy and answered all the questions making it easier to understand the whole home loan process. My husband and I are first time home buyer’s and Andy would check in to keep us updated through the whole process and answered any questions that we might of had. I would highly recommend using Andy Zook at Arbor Mortgage Group!

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  Response from the owner

  Hi, Kaitlyn. Thank you for your feedback. We strive to offer our customers the best service possible, and we are glad you had a positive experience with us!

• S

  Shawn Raley

  1.0

  Lots of great reviews, but I’ll go ahead and share my recent terrible experience with this company. I was working with one of their mortgage brokers and we were speaking several times a week watching the rates at the the beginning of the interest rate hikes. I spent many hours gathering all the needed documents for the loan and supplied those to the broker. I had a meeting at 10am at the office. When I went in the front desk person she said he wasn’t in. So I called him and he told me he was home sick and could meet me next week. Sensing the urgency of the rate hikes, I asked if I could swing them by his house so he could look at everything I had gathered. So I dropped them off at his house. He didn’t seem sick, I think he just forgot we had an appointment. That should have been my first clue. He recommend waiting for a few weeks to see if mortgage rates would come down a bit. During that time a talked to my friends wife in Nevada who does mortgages and asked her if she thought I was getting a good deal based on the numbers I was being quoted at Arbor Mortgage. Since I had already collected the docs, I went ahead and sent everything to her as well. She ran the numbers and was basically at or just slightly better than what I was quoted from arbor. Her recommendation was to lock immediately. So I tried to get ahold of my broker at arbor and couldn’t get ahold of him. He ghosted me and left me hanging. Luckily my friends wife locked me in at a great rate. The arbor mortgage broker never once reached out to close the loop with me. Had I not engaged with my friends wife at the time that I did and still relied on Arbor, I would have missed the window for my mortgage and the rates would have gone up to much for me to comfortably close the loan. That would have put me in a terrible position and would have cost me a lot more money. Super disappointed in the Arbor broker for his unprofessionalism. To this day, he still hasn’t contacted me on. Thank God my friends wife gave me great advice to lock when she did, because rates rose rapidly after I locked. I do not recommend arbor mortgage.

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  Response from the owner

  Thank you for your feedback Shawn. I have to admit that reading your review was a bit shocking. We take pride in our team and in their ability to communicate and deliver great service to each and everyone of our clients. With the rapid rise in interest rates from the beginning of the year, it has been a difficult time on borrowers and our loan officers, as the rates literally change from day to day. This is not an excuse, but our loan officers are human and do their best to deliver for their clients, but sometimes do make honest mistakes. I am sorry your experience was not up to your, or our standards. Feel free to reach out to the owners if you need any further feedback, and good luck with your loan and home purchase.

• E

  Elise Z

  5.0

  Rob Cunningham was phenomenal to work with. Rob was very available for phone conversations, and detailed with his explanations. My partner and I were first time buyers, and he took whatever time was needed to walk us through the multiple possible scenarios along each step of the home-buying process and answer all of our questions. For the beginning stages, he had diagrams that could be pulled up on our computer at home, as well as his computer at work; therefore, he could highlight sections and examples while giving his explanation of different loan options. After we were moving forward on a specific home, he thoroughly talked us through the steps, possible obstacles that would change the timeline, and the whys behind possible delays. Overall, he was exactly what we needed - a trustworthy resource, patient and thorough explainer, and realistically encouraging. I highly recommend using Rob as your lender.

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  Response from the owner

  Hi, Elise. We appreciate the kind words and are glad we could provide you with a positive experience!

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