Ardent Credit Union Spring Garden St, Philadelphia, Pennsylvania

Ardent Credit Union Reviews

3.5 stars based on 34 reviews

Featured Comments:

• I

  Irving Mazariegos

  5.0

  We have been members since 1981. This Credit Union is great! the people working there will go the extra mile to make sure your banking experience with them is a 10.

• S

  Shelina

  1.0

  This credit union is horrible. They are behind on technology, as their cards do not have tap technology. Their branches are cashless which means u can not take out a large amount of money unless u “plan ahead” to make the withdraw from a sister branch. The interest rates are no better than any other regular bank. They do not make a distinction between ur account number and ur member number, which I learned is the same number, except for a few zeros. If u give ur member number instead of ur account number for automatic bill pay, the money will come out, but ardent will charge u $10….bcuz u gave ur member number instead of ur account number. But when u log into the app…it says clear as day what ur account number is. Only that’s not actually ur account number, it’s ur member number bcuz it has a few more zeros. I hope that confused u bcuz that’s how I felt when it was explained to me after I incurred the $10 fee. This is a bank disguised as a credit union. There are no special benefits for joining this credit union.

  ---

  Response from the owner

  Thank you for taking the time to let us know about your experience with us. We’re sorry to hear your disappointment, but our team takes feedback like yours to heart. Based on what you’ve mentioned, there are a few areas where we think we can help clear up some confusion and make things easier for you in the future. We’d like to talk one-on-one to review the issues you are having. Please contact us at [email protected] with the best number and time to reach you. We look forward to hearing from you!

• c

  chip umsted

  1.0

  Worst bank. Been a member for nearly 15 years and nothing but trouble for the past 5. Run. Bank somewhere else that is modern and cares about their customers.

More reviews (31)