Arizona Federal Credit Union N Reems Rd, Surprise, Arizona

Arizona Federal Credit Union Reviews

3.3 stars based on 11 reviews

Featured Comments:

• M

  Martin Vlacich

  5.0

  Sold my car third party and the loan was through AZ Federal. They helped do all the lien paperwork and gave the new buyer and I all the paperwork needed to have them register the car and have it out of my name. Only took 15 minutes and everyone was Uber helpful and friendly!

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  Response from the owner

  Thank you Martin!

• B

  Brad Walterskirchen

  1.0

  We stopped by the AZFCU branch last week to open new savings and IRA account but upon our arrival, the greeter asked if we had an appointment. We didn’t and asked how long before we could get an appointment to which we were told it would be a few days. Obviously this financial institution did not want our business. They apparently don’t understand the concept of customer service. We left and drove down the street to a small Desert Financial CU branch. We explained our interest in opening up a couple deposit accounts and an account rep came up and invited us to her office where she promptly took care of our needs, immediately. Now they have our money and our business by simply applying basic customer service skills.

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  Response from the owner

  Hi Brad – We're sorry to hear about your recent experience at our branch and would appreciate an opportunity to talk with you about it. Please email us at [email protected] with a good contact number, and a member of our team will reach out to you.

• D

  Dina Burke

  1.0

  I have been a customer for over 25 years and I needed to cash a check, and the drive thru at the Surprise location was closed. How long has this been going on? I usually go to the branch at 55th Ave. and Glendale, but I stopped by this one because I was in Surprise running errands. I had no idea that the drive-thru was closed and it looked as if the branch was closed. Their drive thru’s are open at the Glendale branch, so why are they not here? It’s the same credit union run by the same people but you have different rules for each branch? I’m sure that most of the branch workers have been vaccinated and wear masks, so why are they so afraid to open up the drive-thru? I think it’s a little ridiculous and you’re doing a disservice to your customers.

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  Response from the owner

  Hi Dina – Thank you for being a loyal member. We’re sorry for the inconvenience when you visited the Surprise branch. The branch is open M-Thurs. 9 a.m.-5 p.m. & Fri. 9 a.m.-6 p.m. and it does not offer drive-thru service based on member activity and other factors. For a list of our locations that offer drive-thru service, please visit ArizonaFederal.org/Locations

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