Arizona Federal Credit Union - Operations Center - No Branch Access N 44th St, Phoenix, Arizona

Arizona Federal Credit Union - Operations Center - No Branch Access Reviews

2.4 stars based on 10 reviews

Featured Comments:

• R

  Ryan Villalpando

  5.0

  Quick!! Take these 5 stars, I’m not using them. ✌🏾

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  Response from the owner

  Thanks Ryan!

• M

  Meghan Draper

  1.0

  Debit card said "not authorized" at Fry's 2x in a row. Spouse had to come in with her card to pay for the transaction. These are for the same checking account. You can't feel confident in the service. A few weeks ago, our other card was declined at a gas station. Every time, we have had ample money in the account. Their machines are not reliable I have zero confidence in this place. EDIT: Tried to call service hotline to find out about this, but they said I didn't answer a question correctly, when I did. We had to hang up, and will now have to drive to a branch. SO FRUSTRATING, I can't even handle banking with them anymore. Get your $hit in order AZFCU! EDIT AGAIN: Called back, after hanging up on first representative, and was told by the next representative, that I couldn't "tell my husband the checking account number." OMG can they do anything else to alienate a customer? I suggest paying your afterhours folks a little more than $15/hr to get some quality professionals in. EDIT FINAL TIME: Just got told again, that our information didn't match for security purposes and therefore they couldn't help us. We are now driving to the branch. You can bet that I'll be reporting this to the FTC, CFPB, the BBB, and a personal note sent to the CFO and CEO personal address. This is f*ing insane!

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  Response from the owner

  Hi Meghan - Thank you for your feedback - very sorry about your service experience. Please email us at [email protected] with a good contact number so we can reach out and try to make things right.

• B

  Ben F

  1.0

  DELAYED TEXTS FOR LARGE WITHDRAWAL ALERTS: 2/25: Just now I'm receiving a text message about a significant high-dollar withdrawal that I initiated yesterday morning at 9AM at a certain retail store. The transaction was posted to my account, fully by the time I had returned home, was completely posted and cleared. So please don't say "it was still processing" as the reason I got the text today. This is a recurring theme with Arizona Federal Credit Union, and it's the reason that I do not think they have adequate IT infrastructure, theft deterrent solutions, and adequate alert system. Sometimes I will have a very high-dollar withdrawal, well into the thousands, and will not be notified via my text alert that I have set up with the Online Banking Settings, for several days. Sometimes when I get the alert, I'm so alarmed because I see this big amount go through, and this little balance, and then I look closer, and say "Oh, that was 4 days ago." That time it almost gave me a heart attack. It is usually 2 to 4 days. These are high dollar amounts of in-person transactions, made with my card, that are approved and initiated by me, but what if it wasn't? Other times, I get the notifications as well when my cox, cell phone, and electric bill have posted. Those are sometimes sent in an alert to me the same day as the transaction "clearing" in the checking account, but more often, the routine is again a big delay in notifications to me. It's annoying, and concerning to me. I feel that my account is not being protected very well proactively with account notifications and reasonable response/delivery to text messages regarding high balanced, unusual, and uncommon transactions. AZFCU - please step up the IT Security Functions of your team. Your team in this day and age should have a program capable of providing real time data much quicker than 48 hours later. This is simply not acceptable, by any stretch, or excuse of the response that I'm sure to get back in a reply of this review.

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  Response from the owner

  Hi Ben – Thank you for your feedback. We'd like an opportunity to look into this issue with you and find a solution to ensure you receive transaction notifications in real-time. Please email us at [email protected] with a good contact number, and a member of our team will reach out to you.

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