Arkansas Best Federal Credit Union Old Greenwood Rd, Fort Smith, Arkansas

Arkansas Best Federal Credit Union Reviews

3.0 stars based on 17 reviews

Featured Comments:

• M

  Matt Shewmaker

  5.0

  This place rocks! super easy to work with these tellers, and very easy to actually talk to a person.

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  Response from the owner

  Thanks for this feedback! We are so pleased to hear that you are happy with your experiences with Arkansas Best Federal Credit Union.

• R

  Roland Wilkerson

  1.0

  ABFCU is the worst bank I’ve dealt with. They do not care about you and will talk down to you like you’re worthless. I talked to a loan officer and was asking for help and the Loan officer seemed like she could care less about my situation and that there was nothing she could do about it and was not even willing or concerned to find a resolution. I hate to even write a review like this, but what they’ve done is wrong. And now I’m facing the repercussions. Do not do business with this credit union. Learn from my mistake.

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  Response from the owner

  We are so sorry you've had this experience with ABFCU, and we have forwarded this information to our lending manager. We appreciate your feedback, and hope to provide a better experience for you going forward.

• H

  Holly Rains

  1.0

  I would give negative stars if i could. I had a charge on my account that i didn't recognize and they were literally rude stating i had the same charge last year as well. I explained that I was unaware of the charge then as well and never saw it. I asked to block my credit card. Then they said i would have to do a dispute and have it notarized. I asked why and they were flat rude to me. I said just forget blocking my card then. They then stated if any charges come thru after our call they will not be responsible if i don't block the card. I have never been treated so rudely by someone in customer service. I will be changing banks asap. Sharon (member services manager) is amazing. I called back and spoke with her and she took care of me completely.

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  Response from the owner

  Thank you for letting us know about this experience. We are sorry you were dissatisfied with the customer service you received, and we will use this feedback to improve service in the future. Given the situation as you've described it here, you (or others) may want to know that we offer an app that is free for members called CardValet, which alerts you to transactions like this one and allows you to temporarily block and unblock your own card at your discretion. Unfortunately, if a card is compromised by fraud, we do have to block it and replace the card for the security of your funds.

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