Arlington Community Federal Credit Union Columbia Pike, Falls Church, Virginia

Arlington Community Federal Credit Union Reviews

3.4 stars based on 28 reviews

Featured Comments:

• B

  Brittany Walker

  4.0

  Long history with this place. Even with staff transitions, customer service is always stellar.

• D

  Di Viaggio

  1.0

  I have been a credit union member for the past two years with no issues whatsoever. Last week I called their customer service and asked if they offered notary services, and they said yes, no appointment was needed. I just had to go there during business hours. On Friday, 06/24, I drove 40min from home to this location to get the documents I needed notarized. I had to wait for a couple of minutes until someone could assist. Armando, one of their representatives, came and asked what I needed to notarize. I explained it was some documents for my mortgage company; he said they only notarize employment verifications and other sorts of paper. He went to ask his manager to double-check, and he came back out with the same information. He said I could go to an attorney's office or somewhere that offers notary services like UPS. My problem is the waste of my time. I drove almost an hour for this and called in advance to avoid this from happening. When I called, no one mentioned this. Another thing to mention, if your bank offers this kind of “notary service,” it’s a joke. They act like they are lawyers validating documents. Notaries are only validating signatures. That’s it! I ended up going to UPS; it was done in minutes, and they asked for my ID and filled out the form I had. It bothers me when institutions like this say they offer you these services so they can get your business, but when you are going to use it, they bring in a different meaning of what they meant by offering it.

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  Response from the owner

  Hi Di, thank you for letting us know about your experience. I am sorry that we weren't able to fulfill your service needs and that it was not communicated clearly. We aim to provide remarkable service to our members in every interaction and we fell short this time. Please send us a message at [email protected] or in mobile messaging with the best way to contact you and we will reach out to see how we can make it right. We value you as a member and greatly appreciate this feedback so we can continually improve our service!

• p

  patrick withrow

  1.0

  We put $2250 into their ATM and the machine only counted $1750. We tried to communicate with the bank to give us our missing $500 but they essentially called us liars and refused to help us. Regarding their reply, no one has reached out yet with any willingness to solve this issue. An update, after months of talking around in circles the bank has reiterated that they will steal your money and will find all manner of excuse to avoid taking any accountability.

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  Response from the owner

  Mr. Withrow, thank you so much for letting us know about your experience. We are sorry to hear that it did not meet our standards of remarkable service, but we are committed to listening and making it right. Our team has reached out to discuss next steps, and we appreciate your time to help us improve your experience!

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