Arrowhead Credit Union Lake Dr, Crestline, California

Arrowhead Credit Union Reviews

4.2 stars based on 11 reviews

Featured Comments:

• J

  Jennifer Nichols

  5.0

  I love my local bank. The tellers make me feel like family, and are very helpful. I got a 1.75% interest rate on a new vehicle I purchased, because they took the time to tell me the steps to take.Then I refinanced my other one for 2.24%. I am always referring locals to them, you get in and out very efficiently.

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  Response from the owner

  Hi Jennifer. We’re so happy that we were able to help you purchase a new vehicle and refinance your previous one. Enjoy your new ride! I’ve sent your comments to our Crestline branch – they will be delighted to hear your kind words!

• C

  Chad Dickson

  2.0

  UPDATE TO POST Contacted the CU phone number as requested on Monday, left a message for the VP of Branches... never received an answer back... after my experiences thus far, I'm sure their inital response below is canned by Marketing Dept to make it looked like they cared. ORIGINAL POST: Used to be a great branch, personal service... now just another corporate machine with no customer service. I might as well bank with BofA or Wescom for this level of service... I was told that they "do not have the man power to handle the transactions"... also used to have a phone number to speak with the branch but that is no longer allowed, you have to go through their 800 phone number only. So disappointing that this CU has turned into a robot like the big banks.

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  Response from the owner

  Hi Chad. It's important to us that we serve our members to the highest standard we can. I've shared your comments with our VP of Branches. He'd like to get in touch with you to hear more about your recent service experience. Please give us a call at (800) 743-7228 and ask to speak with him.

• D

  Debra Day

  1.0

  I give them a Big Zero! They Closed My Account and from June 2019 they have been holding My Social Security Ck tillToday Nov 15th 2019.... Between the 9 Appointments Between them and Social Security I still haven't recieved a Ck. Since June....Where is My Money one Claims the Credit Union has It and The other says they Have it. I live on less then 138.00 a Month with A Small Calfresh Acct. For food. But I owe ppl. $$$ And how do I Pay them . I'm 63 and have Ahlzimers and Painful Fibromyalgia I can't get a Job like this and I had to give up My Driver's License and By Car. I have Nothing.

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