Arsenal Credit Union N Illinois St, Swansea, Illinois

Arsenal Credit Union Reviews

3.0 stars based on 6 reviews

Featured Comments:

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  T. Gafford

  5.0

  I am not a member of this credit union. However, they are a Co-op Shared Branch with two other credit unions of which I am a member.  Basically,  these credit unions are in partnership with each other.  This means I can utilize Arsenal Credit Union as my personal bank to retrieve & deposit funds from any of my other shared credit union accounts.  At the ATM, I can use any debit or credit card from any of the other shared institutions (subject to limitations) & incur no usage fees.  Absolutely the most convenient banking experience ever.   Whenever I have to go inside, their service is always exemplary.

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  Response from the owner

  Hey Mr. Gafford! Thanks for the great review. Shared branching and the CO-OP ATM are just two of the things that make credit unions great and we're happy that you're able to use our branch. Make sure to ask our staff about some of the great offers Arsenal Credit Union has.

• A

  Adam Gaylord

  1.0

  Poor customer service. They can't fax. Something wrong with their equipment. Also they don't open at 8 am . they open at 9. When I told teller she just gets very argumentative. This place could use customer skills!

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  Response from the owner

  Hello Adam, We are sorry to hear about your experience. Hours are now updated on our Google My Business profile. We apologize for that confusion. We will have a manager reach out to you later today to help see how we can resolve your problem. If you have any additional questions or wish to speak with someone, you can always call or text us at 314.962.6363 or start a live chat at ArsenalCU.com.

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  Evan LeBlanc Oughton

  1.0

  Let me start by saying that I think you guys missed that boat on a great customer and a potential long term customer by holding student loan debt against someone. It’s a crisis in this country and some of us have worked hard to try and keep the important things going. Something that would and could help someone turn some things around you completely shot down. It’s sad really that credit unions are supposed to be non traditional and take the “big picture” into account. But you’re just like every other big bank that craps on people for having unfortunate circumstances. Waste of time.

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  Response from the owner

  Hi Evan, Thank you for reaching out to us about your concerns. Due to privacy, we will not discuss issues like this through a public forum such as Google Reviews. We will have a manager try to reach out to you to better understand your situation. As always, you can reach out to us at 618.239.6363 or through live chat on our website.

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