Arvest Bank S Elm St, Jenks, Oklahoma

Arvest Bank Reviews

2.7 stars based on 14 reviews

Featured Comments:

• F

  FirmSwan

  4.0

  UPDATE: They are on top of it now, and I appreciate it vastly. Bumped my review up for good management. So the past 6 times I've been to this location, I had one simple request: the balance after the withdrawal, since I don't have online access to this account. "Sure, no problem!" they happily say. Any time beforehand that this simple request was fulfilled, they manually wrote it on the withdrawal receipt. Other locations have the ability to print it off. The point is that they don't even bother to give me a balance on this account anymore, despite claiming that it's "no problem". This isn't just one worker, it's literally all of them, just neglecting this simple task that truly affects my finances.

  ---

  Response from the owner

  Hi Trenton, we’re sorry to hear about your experience and understand your frustrations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

• B

  Bill Vob

  1.0

  I’ve been in the drive thru line for 30 minutes while the tellers assist one person. This is by far the worst Arvest in town. I can’t wait to switch banks. I’ll be doing so after Memorial Day. This is too common if an occurrence.

  ---

  Response from the owner

  Hi Bill, we are very sorry to hear that you feel this way. We value having you as a customer and would like to connect you with a member of local management to listen and learn more about your experience. Would you please send your contact number to [email protected]? We look forward to the opportunity to serve you.

• D

  Daisy Raizor

  1.0

  I had banked with Arvest for over 15 years and was initially very happy. But over time the customer service declined rapidly. They refused to sell me change because they suspected it was for my business and I did not have a business account there. I DID have a checking account, money market account, and 3 savings accounts. At some point one of the savings accounts went dormant. I thought all the accounts were linked so that could not happen. They were charging me $5 month! For the dormant account. When I asked for the fees back, they refused even though 2 tellers said they return fees all the time. I activated the account by withdrawing money only to find that they withdrew money from a different account so that they could keep charging fees to the still-dormant account. When I found out, I again asked for the money to be returned and again was told no by the account person who said the branch manager (who refused to come out of her office) was clear! I closed every account that day. It was not much - $25,000 to $30,000 but they would have rather kept $100 (or whatever) in fees than maintained a long time customer.

  ---

  Response from the owner

  Hi Daisy, we are very sorry to hear that you are unhappy with your experience and we would like to listen and learn more. Would you please send us your contact number to [email protected] so that we can connect you with a member of local management?

More reviews (11)