Arvest Bank S Pleasant St, Springdale, Arkansas

Arvest Bank Reviews

3.2 stars based on 12 reviews

Featured Comments:

• C

  Carlos Gomez

  5.0

  Just wanted to say I’m sad to hear that estella isn’t working there anymore but I was very content with a young lady named anallely I believe she was very helpful and great with her communication. She made my experience delightful and better than last time I had with another young lady who I can’t recall her name but barely knew what she was talking about. Encounters like these are why I’ve been banking with Arvest for years and still will remain a loyal customer.

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  Response from the owner

  Hi Carlos, we're so happy to hear about your experiences with Estella and Anallely! Thank you very much for being a member of the Arvest family.

• K

  Korey Boyd

  1.0

  I have been trying to apply for a mortgage loan and arvest has completely ignored me. So I went online and applied and a mortgage officer in Tulsa (3 hours away) called me while I was at work and unable to talk and asked if he could call me back on my lunch break and he did not, and has since not returned my calls. I work in bentonville and specifically asked for a local loan officer and still was given someone out of state. I can't even call the bank because none of their phone members work. Absolutely horrible customer service.

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  Response from the owner

  Hi Korey, we are very sorry to hear about your experience. We would like the opportunity to listen and learn more. Would you please send your contact information to [email protected]? We would like to connect you with a member of local management.

• G

  Gina Mcleod

  1.0

  I have been to this branch 2 times to cash my sons check from a company that I work for that he has been doing some work for. The company check is drawn on Arvest bank. My husband and I both have accounts at Arvest and have had for 25+ years. The checks were both under $75 and my son signed them then I signed them put my account number under my name and I still got hassled about cashing the check and told I would have to deposit them. Need less to say I was frustrated by this point. Then I was told that I had to write Minor by his name and they would cash the first one which was $61 dollars. The second time I did exactly what they told me the first time and then I got hassled about not having put Parent by my name for a check that was $ 45. It seems that there is no since of CUSTOMER SERVICE ANYMORE. And I had more than enough to cover either check in my account. I was also asked if I wanted to cash the checks against my account which I did not understand since the checks were drawn on Arvest Bank in the first place. I don't know if it is training or ignorance but I have been thinking about taking my business elsewhere. There has to be a bank that still believes that the customer is the reason they have a job and not that we are just and inconvenience. Because that is exactly how they make you feel. Not happy at all with the treatment I received.

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  Response from the owner

  Hi Gina, we're very sorry to hear about your experience and understand your frustration. We want to thank you and your husband for being Arvest customers for more than 25 years. We'd like to connect you to a member of local management to discuss further. Will you please send your name and contact phone number to [email protected]?

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