Arvest Bank Arcade Little Rock, Arkansas

Arvest Bank Reviews

3.3 stars based on 9 reviews

Featured Comments:

• A

  Ashton

  4.0

  This location is much faster than the one by my house and I can do most of my business with the atm features. Usually, I love this location. However, the last 2 times I've used the "virtual teller atm" $5 has mysteriously disappeared from my cash deposit. The first time it happened I assumed I misscounted but today I know for a fact there were 3 $5 bills in my deposit. I noticed the deposit amount was off and selected to return the bills and only 2 of the $5 bills were returned. I don't know if the money is getting stuck in the machine or what's going on but I won't be using that machine (3rd drive thru lane) for my cash deposits anymore.

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  Response from the owner

  Hi Ashton, thank you for bringing this to our attention. Would you please send us an email to [email protected] with your full name and phone number? We want to connect you with our management team for assistance.

• k

  kendra brown

  2.0

  I really do understand that due to Covid y’all are doing appointments to come in the lobby but at the very least could we get one real drive thru teller line. A virtual teller does nothing for me if the ATM is rejecting my cash and then the best customer service in the world (sarcasm entered here) to tell somebody to just drive 20 minutes out of their way to put a couple dollars in their bank account because the location was done taking lobby appointments for the day.

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  Response from the owner

  Hi Kendra, we understand your frustration with the new technology and would like to learn more about your experiences. Please email us at [email protected] with your name, phone number, and additional details. We'd like to listen and learn how we can improve.

• S

  Steve Lewandowski

  3.0

  The arcade location is terribly slow, wherher they have one or two cars. Lobby is still closed for what reason I do not know everyone else seems to be able to handle being open and safe. UPDATE. recieved a call from regional manager. Concerned and eager to help cut the wait times. Customer service is great! ..... but still 15 min. Wait. Finally left. Again. 4th time.

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  Response from the owner

  Hi Steve, we’re sorry to hear that you feel this way and understand your frustrations. If you would let us, we would like to connect you to a member of local management to discuss more. Would you please send us your name and contact phone number to [email protected]?

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