Arvest Bank S Jb Hunt Dr, Rogers, Arkansas

Arvest Bank Reviews

2.4 stars based on 14 reviews

Featured Comments:

• S

  Sharon Huffman

  5.0

  Great location, easy access, plenty of parking The best is the staff! Friendly, productive, capable to assist and complete every aspect of banking needs. Thank You!

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  Response from the owner

  Hi Sharon, we’re so happy to hear about your experience at our South JB Hunt Drive branch in Rogers! Thank you so much for your review; we will be sure to pass along your kind words to our team!

• L

  Lauren Abbott

  1.0

  Within the last 6 months, Arvest Bank opened a second card on my account to a stranger, because they didn’t bother to check that customers ID when they came in for a new card. Customer made chargers and Arvest said my ONLY option was to open a police report because there was NO WAY they could have made a mistake. Opened the report, had to use a PTO day, just to realize they’re being lazy with people’s money… (the officer handling my case said he was personally closing his account because that wasn’t the first time Arvest told someone to open a report due to their lazy error). Months later, they put my cash deposit in the account of the person in front of me in the drive thru line, wouldn’t have caught it if I weren’t actively checking my app. Today made a deposit they didn’t post so I’m praying the money isn’t in someone else’s account yet AGAIN. They miscounted a withdrawal my brother made, told my dad he couldn’t withdraw the amount of cash he wanted, promised to send me a letter to ease my mind about all of these errors, never did. I cannot visit this branch on one simple occasion without an error on their end. Perhaps me being a young girl rather than a wealthy executive means I’m not deserving of answers or accuracy from my own bank.

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  Response from the owner

  Hi Lauren, we are very sorry to hear this and we understand your frustrations. We would like to connect you with a member of local management to listen and learn more about your experience. Would you please send your contact number to [email protected]?

• E

  Elizabeth Skinner

  1.0

  We went inside after waiting forever in the lines to have my husband added to the savings account back in October. We filled out paperwork, and then he was never added. The staff was nice and gave us a free Dr. Pepper, but they didn't follow through with the purpose of our visit. I can't give them a good rating for this. I just found out he was never added.

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  Response from the owner

  Hi Elizabeth, we are very sorry to hear this. We would like to connect you with a member of local management to listen and learn more about your experience. Would you please send your contact information to [email protected]? We would like to assist you.

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