Ascend Federal Credit Union Rock Crusher Rd, Lewisburg, Tennessee

Ascend Federal Credit Union Reviews

3.3 stars based on 16 reviews

Featured Comments:

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  Stephanie Burns

  5.0

  Update; They have reopened the lobby with covid precautions. I'm very pleased with their hospitality and cleanliness. I love the bank normally but during this Covid-19 crisis the bank has been ridiculous. They need to put plexiglass at the teller stations inside and open like everybody else has to because the drive threw is a joke. There is always a line out to the road and it goes so slow . The way the bank is built once you are in line there's no getting out .

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  Response from the owner

  Hi Stephanie - Thank you for your feedback and your patience as we navigate the pandemic. We appreciate your membership with Ascend!

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  Jacob Perry

  1.0

  Hours posted aren't correct had to drive to Shelbyville for my information getting stolen even though they say they are open on Saturdays. If you have to deal with ascend make the drive to Columbia or Shelbyville where they actually work the hours they have posted

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  Response from the owner

  Hi Jacob - We're sorry that you received incorrect information here on Google for the store hours. One of the unfortunate things about Google Business listings is that the public can submit changes to information. Thank you for the feedback and bringing this to our attention. We've submitted the change that the Lewisburg branch is closed on Saturdays. We highly recommend using the app or ascend.org for branch information including hours. We appreciate your membership.

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  Steven Kolb

  1.0

  I received an email describing I can now pay my loan from an outside account. Great, right? Not so much. I logged into my Ascend account and had to link my personal bank account to the Ascend website. Once I linked my account I could see all my personal bank account activity on the Ascend website. This had me quite concerned. Then I started to receive emails from Ascend about my personal bank activity; the deposits I made, checks I had written, vendors where I shopped. Ascend now knew everything I was doing. Are kidding me? Who does this? Why not just ask for routing and account numbers so I can pay my loan from my outside account? Why do you need to link my bank account with your institution? And even then for some reason I still couldn’t make a payment toward my loan. I guess I’ll continue to use coupons and pay by mail until I take my loan elsewhere!

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  Response from the owner

  Hi Steven - Thank you for taking the time to give us your feedback. It sounds like you signed up for our free Money Management budgeting software that allows you to get a glimpse of all of your finances in one location. Money Management is unrelated to the new loan payment function that we introduced. To use the tool to pay your loan visit https://ascend.org/loan-tools/pay and click the make a payment button. A screen will appear to guide you through that process. It is located outside of online banking. If you need additional help, reach out to us via direct message on any of our social media channels or via email at [email protected]. We'll be glad to help out.

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