Ascend Federal Credit Union Decherd Blvd, Decherd, Tennessee

Ascend Federal Credit Union Reviews

3.0 stars based on 14 reviews

Featured Comments:

• C

  Christopher Davis

  5.0

  Been a member sense I was in JR High in the 70's now 59 years Old.

  ---

  Response from the owner

  Hi Christopher - We appreciate your long-term membership with Ascend. Thank you for taking the time to leave your review. Your feedback is very important to us. We hope to see you soon.

• K

  Kristin Reed

  1.0

  Don't let someone in your family that you "use" to have an account with be in the negative because they will take money out of your account not knowing you have bills pending or on the way that will put you in the negative. Also took money out of my daughter's account to help this other person's negative account because I was on my daughter's account. They don't call you or send you a letter in the mail. They could have called and said hey we're going to do this and that because my response would have been well after all MY bills are paid I will have this left over.. They did refund me for the 6 OVERDRAFT FEES I was charged but I'm still in the negative. And no I couldn't cancel any of my payments because they had already processed. And all this was after I went to the teller that couldn't help me and referred me to the 1-800 number. The 1-800 number couldn't help me and told me that I would get a call back Monday but actually called that Saturday to tell me the same thing....that she couldn't help me. They had never seen anything like this. Oh and I asked them if they going to take money out of my daughter's account since I was now in the negative and was told yes if I was in the negative for too long. I'm going somewhere else to have my own positive or negative account.

• R

  Rebecca Hanneman

  1.0

  Multiple fees that put my savings in the negative over a few months time. Staff were given my drivers license and still messed the spelling of my surname name twice. Bank almost shut down my checking after I made a purchase, they had input the wrong zip code. Not worth it.

  ---

  Response from the owner

  Hi Rebecca - Thank you for giving us your feedback about your situation. We passed along your review to our management team for follow up. Also, thank you for your membership with Ascend.

More reviews (11)