Asset Based Lending, LLC. Montgomery St, Jersey City, New Jersey

Asset Based Lending, LLC. Reviews

3.9 stars based on 18 reviews

Featured Comments:

• B

  Brite Life

  5.0

  Britelife LLC. Am a small development Realistate company and my first experience with Zak, Joan , and Samuel was amazing. Not only did they give me and opportunity to build my company. But they walked me through the entire process without me feeling as if I was alone. How profession and at home did they make a new businesses owner feel ABL is not only my investors, they are now my partners in this success journey thank you ABL your truly appreciate by BRITELIFE LLC.

• T

  Troy Benson

  1.0

  One of the worst experiences I have ever had. Their communication is poor and literally wait to the last second to discuss anything. If you use them be prepared to do the work they are supposed to be doing!

• J

  JP Capital

  1.0

  I would like to start by saying that ABL is actually a great company. They seem to have processes & systems in place, which are signs of a good business operation. If my review was about their operations I would had given a 5 star. However , this is about their customer service and how poorly they treat new business. I'll start by saying that my experience could potentially be a one-off for the company... but if it's not, you should consider my advise & consider other lenders before calling ABL. What happen to me: I've been receiving ABL marketing campaign for some time now & decided to give them a call to learn more about their products and terms. As an active investor & syndicator it's always a great idea to add new lenders to your database to ensure you get the best terms possible when needed. When I called in, I asked for Zak who had been the contact in the marketing pieces I have been receiving. The receptionist made me aware that Zak was out for the remainder of the year but he could connect me with Susan who was the VP of sales. I said "please do". I was places on hold for 4 minutes , till Susan finally picked up. (I didn't mind waiting 4 min, I understand things happen) Before greeting me, Susan assertively told me and I quote: " Hi , I don't have much time to speak with you because I have another borrower who's of higher priority. So I have about 3 minutes, to talk to you what's up?" Now, I'm not sure if letting a potential borrower know that his call & business is "not a priority" part of their customer service experience - but I surely did not appreciate it. It made me feel belittle & under valued as a customer. He tone made it been as if ABL has enough business to go around & could care less if they get any new business or not. After hearing Susan's "greeting," I was really offended & disinterested from giving them my business. So I politely told her, I would call back another day (One that may never come). I have worked with many HML and will continue to do so... but Have never been made to feel like my business was not important enough. In my opinion, I believe a HML should treat every customer with high priority as they are the lifeline of the business...However, this standard practice would not matter to a company who feels they don't need any new business or are too big for newcomers. With that said- if you have done business with ABL and had a great experience. Please continue to do so. But if your a new borrower, I would suggest calling another HML who actually appreciates your business

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  Response from the owner

  Hi JP- First, I'm sorry that you are unhappy with the level of service you got from our team when you called in. We certainly pride ourselves on being constantly accessible to our borrowers, as the hundreds of 5 star verified reviews on our website will confirm. I discussed this matter with Susan, and her understanding of the call was that she informed you right from the start that she had a scheduled call with a borrower in just a couple minutes, so as to not have to interrupt a longer conversation you may have wanted to have. As I'm sure you can understand, missing a scheduled appointment with another borrower would be pretty insulting and make them feel like they're not a priority either. She could have simply asked someone to take a message for her to call you back, but she decided to see if she could quickly start the conversation with you in-between meetings instead. If we are able to get past this misunderstanding, our team is here to help. If not, I apologize that this will be your only experience with us and hope we can work together at some point in the future. - Eric Krattenstein, Partner

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