Atlantic Federal Credit Union Main St, Sanford, Maine

Atlantic Federal Credit Union Reviews

3.5 stars based on 13 reviews

Featured Comments:

• J

  James F-T

  5.0

  Thank you to Belle the teller for dealing with a huge pain in the butt such as myself!! With a huge smile even!!! 🙂

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  Response from the owner

  Thank you for the five stars, James!

• A

  Aaron Thyng

  3.0

  Just wish they’d open back up on Saturdays.

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  Response from the owner

  Hi Aaron - Video Banking by Atlantic is face to face from anyplace and it is open Saturdays 9am-12noon. The Contact Center is also open Saturdays 9am-12noon. Let us know how we can help.

• C

  Cortney Alessi

  1.0

  HORRIBLE SERVICE!! I went to go through drive through to make a cash deposit I got there minutes before they were closing, just in time. The woman at the window said I couldnt do the deposit through the drivethrough that I had to come in to do it. She said I could come in and make the deposit that way. She said it twice. So I drove around parked and the doors were locked. I knocked on the door and all 3 people at the counter looked at me and completely ignored me. Like I wasnt even there, like I didnt just make it to the drivethrough in time. Makes no sense why I couldnt make a cash deposit through the drivethrough. Also the ignoring part wow! Give your employees some service training and teach them how to respect your customers. Just emmbaressing.

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  Response from the owner

  Cortney – Correct, there are some transactions, such as shared branching transactions, that are to be handled in the lobby. It seems there was miscommunication on the perception of “just in time.” Unfortunately, as the branch manager explained at the door, we were closed. We can be better at communicating. Thanks for sharing.

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